Client Experience Coordinator

Alphabe Insight Inc•Rochester, NY

10d•$56,000 - $61,000

About The Position

The Client Experience Coordinator will serve as a key liaison between clients and internal teams, ensuring that each interaction is executed with clarity, professionalism, and efficiency. This role focuses on managing communications, supporting client onboarding, addressing inquiries, and maintaining a seamless experience throughout the service cycle. The ideal candidate brings strong organizational skills, impeccable attention to detail, and the ability to uphold a refined and trusted brand image.

Requirements

Strong communication abilities, both written and verbal, with a refined and professional tone.
Excellent organizational and multitasking skills, with the ability to manage multiple client needs simultaneously.
Detail-oriented mindset with a commitment to accuracy and consistency.
Ability to maintain confidentiality and handle sensitive information appropriately.
Comfortable working independently and within cross-functional teams.
Problem-solving skills and a proactive approach to client engagement.

Responsibilities

Serve as the primary point of contact for client communications, ensuring timely and accurate support.
Coordinate onboarding processes, documentation, and service handoffs to maintain consistency and client satisfaction.
Monitor project timelines, follow up on deliverables, and maintain organized records of client interactions.
Prepare reports, summaries, and updates for both clients and internal leadership.
Anticipate client needs and proactively offer solutions that enhance the overall service experience.
Collaborate with various internal departments to streamline processes and resolve any issues efficiently.
Uphold Lumina Agency’s service standards by creating a polished, professional, and dependable client experience.