Client Experience Coordinator — (Hybrid)

BRITE ABA

9d•$18 - $21•Hybrid

About The Position

At Brite ABA, we don’t just provide services — we guide families through a clear, supportive path from first call to meaningful progress. We are seeking a Client Experience Coordinator who will serve as the first point of contact for families and play a key role in creating a calm, organized, and welcoming onboarding experience. This role follows a structured hybrid schedule, with a combination of remote work and in-person responsibilities. In-person attendance will be required for scheduled appointments, training, and community events, while the majority of administrative and follow-up tasks may be completed remotely.

Requirements

Previous experience in customer service, healthcare, education, or administrative support preferred
Comfortable using email, phone systems, and basic tracking tools (e.g., Google Sheets)
Availability during weekday business hours, with required core availability from 12:30 PM to 5:30 PM
Occasional availability for community events outside of regular hours (including evenings or weekends) may be required with advance notice
Reliable transportation for local travel, if needed

Nice To Haves

Bilingual (English/Spanish) preferred but not required

Responsibilities

Answer incoming calls and respond to inquiries from families in a professional and supportive manner
Guide families through the intake and onboarding process
Follow up with parents to ensure timely completion of required steps
Maintain accurate and organized communication and follow-up tracking
Assist with coordination of local community events, as needed
Represent Brite ABA in a professional and welcoming manner
Support timely progression from initial inquiry to service readiness by maintaining consistent follow-up and communication