Client Experience Coordinator | Newbury, Ohio

VanCuren Services•Newbury, OH

1d•Onsite

About The Position

We are currently looking to add a dynamic Client Experience Coordinator to our passionate team of tree care professionals. This is a full-time, in-office position with a Monday through Friday schedule. The ideal candidate will be highly organized, comfortable managing a high volume of phone-based communication and experienced in administrative functions in a fast-paced environment. This position is within our Residential and Commercial Tree Care division.

Requirements

Minimum two years of experience in office processes and administration
Excellent phone etiquette and communication skills
Proficient in Microsoft Outlook, Word, and Excel
Prior administrative, customer service, or call center experience
Familiarity with CRM and SAP systems
Ability to meet deadlines with attention to detail and accuracy
Strong organizational skills and ability to multi-task effectively
Minumum typing speed of 50 WPM

Responsibilities

Be the first point of contact and triage the needs of the clients and the office
Field current and prospective client calls
Process employee timesheets and assist with payroll data entry
Maintain various databases and spreadsheets
Order and maintain office supplies
Invoice, manage accounts receivable, and maintain files
Schedule appointments for the sales team
Notify clients of scheduled applications and filing of necessary paperwork

Benefits

Paid time off and paid holidays
Opportunities for advancement
All job-specific equipment and safety gear provided
401(k) retirement savings plan with a company match
Employee-owned company & discounted stock purchase options
Group Health Plan
Employee referral bonus program
Locations throughout US in major cities and desirable areas
Career Development Program supported by Industry Expert Safety Specialists & Skills Trainers
Scholarship Program for Children of Employees
Charitable matching gift program