Client Experience Coordinator

M3 Insurance•Madison, WI

46d•Onsite

About The Position

Are you an individual who thrives in a dynamic office environment and loves creating exceptional first impressions? As a Client Experience Coordinator at M3, you'll be the welcoming face and professional voice of our organization, setting the tone for every client interaction. This role offers an exciting opportunity to be at the center of our operations, where your organizational skills and customer service excellence will directly impact our clients' experience and our team's success.

Requirements

High school diploma or equivalent is required.
Minimum of one year receptionist or office coordinator experience and/or training.
Excellent customer service skills with a natural ability to make people feel welcome and valued.
Outstanding written and verbal communication skills, with the ability to communicate effectively with high-level executives.
Strong interpersonal skills and professional demeanor at all times.
Ability to prioritize and organize multiple tasks efficiently, even with frequent interruptions.
Excellent PC skills and demonstrated knowledge of Microsoft Office products.
Strong problem-solving abilities and attention to detail.
Ability to work in-office during office hours of 7:45 am to 4:45 pm, Monday through Friday.

Nice To Haves

Bilingual in Spanish is preferred.

Responsibilities

Serve as the first point of contact for all visitors and callers, creating a welcoming and professional atmosphere that reflects M3's commitment to excellence.
Answer and route incoming calls with exceptional customer service, ensuring every interaction leaves a positive impression.
Greet and announce visitors professionally, establishing strong first impressions that set the stage for successful business relationships.
Manage all incoming deliveries, faxes, and special mail, ensuring timely and accurate distribution to appropriate team members.
Lead safety and compliance protocols in the main lobby area, maintaining a secure and organized environment.
Support the Administration Department with data entry, project work, and client communications as needed.
Maintain the office lobby in an orderly and professional manner, creating an inviting space for clients and visitors.
Train and coordinate backup support to ensure consistent client experience coverage during absences.