Client Experience Concierge

Ricoh Americas Holdings•Macon, GA

2d•Onsite

About The Position

The Client Experience Associate serves as the first point of contact at the corporate office, providing a welcoming, professional, and polished experience for all employees, visitors, and clients. This role operates in a concierge‑style front desk environment and plays a key part in creating a positive first impression while supporting a high‑touch, client‑focused workplace. The ideal candidate is personable, polished, and service-oriented, with strong communication skills and the ability to interact confidently with senior leadership, clients, and visitors.

Requirements

Strong interpersonal and customer service skills
Professional appearance, demeanor, and communication style
Excellent verbal communication and customer‑facing soft skills
Basic computer proficiency (email, data entry, visitor systems)
Ability to remain calm, courteous, and organized
High level of professionalism, discretion, and attention to detail
Reliable attendance and punctuality

Nice To Haves

Previous experience in front desk, reception, hospitality, or client services
Concierge, hotel, corporate office, or customer‑experience background
Experience interacting with executives or corporate clients

Responsibilities

Greet and welcome employees, visitors, and clients in a friendly, professional manner
Serve as the first point of contact upon entry to the building
Manage guest check‑in and issue visitor and access badges
Provide accurate information and directions as needed
Support a positive client and visitor experience through attentive service
Maintain a clean, organized, and professional front desk area
Use computer systems and phone tools for basic administrative and communication tasks
Interact professionally with executives, leadership, and important guests
Communicate clearly and courteously with internal teams when needed
Uphold company policies related to security, access, and visitor management