Client Experience Concierge

Ricoh • Atlanta, GA

3d • Onsite

About The Position

The Client Experience Associate serves as the first point of contact at the
corporate office, providing a welcoming, professional, and polished experience
for all employees, visitors, and clients. This role operates in a
concierge‑style front desk environment and plays a key part in creating a
positive first impression while supporting a high‑touch, client‑focused
workplace.

The ideal candidate is personable, polished, and service‑oriented, with strong
communication skills and the ability to interact confidently with senior
leadership, clients, and visitors.

Requirements

• Strong interpersonal and customer service skills
• Professional appearance, demeanor, and communication style
• Excellent verbal communication and customer‑facing soft skills
• Basic computer proficiency (email, data entry, visitor systems)
• Ability to remain calm, courteous, and organized
• High level of professionalism, discretion, and attention to detail
• Reliable attendance and punctuality

Nice To Haves

• Previous experience in front desk, reception, hospitality, or client services
• Concierge, hotel, corporate office, or customer‑experience background
• Experience interacting with executives or corporate clients

Responsibilities

• Greet and welcome employees, visitors, and clients in a friendly, professional manner
• Serve as the first point of contact upon entry to the building
• Manage guest check‑in and issue visitor and access badges
• Provide accurate information and directions as needed
• Support a positive client and visitor experience through attentive service
• Maintain a clean, organized, and professional front desk area
• Use computer systems and phone tools for basic administrative and communication tasks 
• Interact professionally with executives, leadership, and important guests
• Communicate clearly and courteously with internal teams when needed
• Uphold company policies related to security, access, and visitor management

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees