Client Experience Associate - California

Movable Ink•San Francisco, CA

62d•$60,000 - $65,000

About The Position

The Client Experience Associate (CXA) will be an integral part of supporting our clients and their needs by working closely with the Director led Client Experience teams. The CXA will be proactive, technical, and should have a strong desire to manage their own book of business in the future.

Requirements

Ability to manage multiple deadlines and deliverables simultaneously
Excellent oral and written communication skills
Strong ability to work well with others
Adaptability in a fast-changing environment
Positive attitude
Focuses on outcomes
Self-Motivated
Creative & entrepreneurial-minded
Willing to try new things
Coachability
Desire to learn HTML/CSS/Javascript and Photoshop

Responsibilities

Learn the Movable Ink platform and email industry eco-system
Support Client Experience Manager (CXM) on named accounts as backup contact
Communicate directly with contacts on named accounts to gather requirements and prep for campaign execution
Pull campaign results from the Movable Ink platform and synthesize into standardized campaign reports for clients on a regular basis
Support in the creation and execution of powerpoint presentations for client Business Reviews and Status meetings
Execute email mock-ups in Photoshop for client Business Reviews and Status meetings.
Proactively manage schedule of client meetings and Business Reviews etc - including preparing swag and administrative and logistical elements
Manage contact roles in Salesforce for all clients organizations
Take minutes in client meetings
Troubleshooting queries and QA campaign setups for clients
Produce written documentation for custom projects