V101 - Client Experience Assistant

Job Duck

6d • Remote

About The Position

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: The Client Experience Assistant plays a central role in supporting a growing legal practice by serving as the primary administrative and client‑facing partner. This role focuses on managing intake, scheduling, and day‑to‑day operations while ensuring clients feel heard, supported, and guided from their very first interaction. The ideal candidate brings a strong customer‑service mindset, communicates with warmth and professionalism, and thrives in a role that requires flexibility and ownership. Success in this position comes from being organized, adaptable, and comfortable handling sensitive situations with discretion. This is an opportunity to grow alongside Job Duck while making a meaningful impact behind the scenes in a fully virtual environment. • Salary Range: USD 1,015–1,100 per month

Requirements

• Excellent customer service skills
• 2-3 years of experience on the field
• Clear and professional verbal and written communication
• High empathy and emotional intelligence
• Strong organizational and time‑management skills
• Ability to wear multiple hats in a fast‑paced environment
• Discretion and sound judgment when handling confidential information
• Attention to detail and accuracy
• Tech‑savvy with comfort supporting clients virtually
• Adaptability and willingness to learn new processes
• Full‑time role working Monday through Friday
• Working hours: 08:30 AM to 05:30 PM PST
• No legal background required
• Comfortable handling sensitive and confidential information
• Ability to support a fully virtual law practice
• Willingness to grow with the role and take on evolving responsibilities
• Clio CRM
• Zoom or similar virtual meeting platforms
• Digital document and e‑signature tools such as DocuSign
• Secure file‑sharing systems

Responsibilities

• Send retainers and support administrative billing processes
• Answer incoming calls and serve as a first point of contact
• Develop, document, and improve standard operating procedures
• Manage calendars and protect leadership time
• Schedule consultations, calls, and virtual meetings
• Conduct client intake and gather initial information
• Support day‑to‑day administrative tasks and operational needs
• Maintain accurate records and organize digital files
• Communicate with clients via phone and email with professionalism and empathy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed