Client Executive

Arthur J. Gallagher • Brentwood, TN

4d

About The Position

At Gallagher Benefit Services, you re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview As the Client Executive you will ensure delivery of exceptional service to Gallagher s clients by leading client accounts. You will lead branch initiatives and we will rely on your leadership skills to help create effective client service teams. You apply your business insight and strong dedication to service to create depth in our client relationships. We will look to you to develop and cultivate outstanding relationships within our branch and with our clients and vendor partners.

Requirements

• You possess strong communication skills that will allow you to build professional relationships with our business partners. We are a collaborative team and look for teammates who understand the importance of deadlines and are open to constructive feedback.
• Demonstrating a high level of professionalism in all interactions
• You take action to influence events, achieve team goals, and retain clients
• Adaptable and remain composed and in an environment that requires balancing multiple priorities in any given day
• You actively seek to develop your professional skills and improve efficiency and productivity
• You are innovative and rarely satisfied with the status quo. You love to generate new and practical ideas and aim to continuously improve
• You have a desire to build a knowledge of Gallagher tools, systems and shared resources
• We look for the people who go the Extra Mile to achieve results that benefit the client, the Branch and Gallagher
• Bachelor s Degree plus 5 or more years client coordination and/or claims management experience -OR- High School diploma/GED with 10 or more years client coordination and/or claims management experience
• Appropriately licensed and/or certified
• Able and willing to travel approximately 25% of the time

Responsibilities

• You are the strategic relationship manager and client liaison. You will independently lead complex self-funded accounts
• You maintain direct account responsibility and seek to recognize a client's day to day needs and provide solutions while continuing to manage their annual strategy
• Sharing market expertise with clients and keep them well-informed of compliance related issues
• You will "cross-solve" with your clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.)
• You champion Gallagher resources and tools to maximize efficiency in managing client deliverables
• Support the employee benefits Client Service Cycle to ensure a seamless renewal process. We measure success based on retention and our renewal target is 95%
• Guide, develop, and mentor to new hires, account management, and team resources
• Prioritize workflow and ensure accountability in both internal and external partnerships. You align yourself with the account management team to ensure compliance with local and corporate standards
• Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes
• We ask our team to exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees