Client Executive

U.S. Bank • Knoxville, TN

2d • Hybrid

About The Position

The Client Account Manager/Executive is the strategic face of Payment Services to the client, representing multiple business channels. They are responsible for the overall management of a book of accounts, including maintenance, growth, increased profitability, strategic direction, overall client satisfaction, and contract renewals. Consults with clients through data analysis, industry education, presentation of performance results and recommending action to improve performance. Is the escalation point for both internal and external client issues. Must be located in Knoxville TN, Atlanta Georgia or Denver Colorado. Will be in office 3 days out of week.

Requirements

• Bachelor's degree in Business or Finance, or equivalent work experience
• Typically eight to 10 years of client management experience in the payments industry

Nice To Haves

• Strong contract negotiation, account management and project management skills
• Working knowledge of ROI and P&L calculations
• Strong problem-solving and negotiation skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to identify and resolve exceptions and to interpret data
• Proven customer service/relations skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Strong presentation, interpersonal, verbal and written communication skills
• Travel is typically required 40%-50% of work time

Responsibilities

• overall management of a book of accounts, including maintenance, growth, increased profitability, strategic direction, overall client satisfaction, and contract renewals.
• Consults with clients through data analysis, industry education, presentation of performance results and recommending action to improve performance.
• Is the escalation point for both internal and external client issues.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees