Client Event Operations Manager

Allied Universal • Syracuse, NY

9d

About The Position

Allied Universal® is hiring a Client Event Operations Manager. In partnership with Branch and functional leadership, the Client Event Operations Manager is responsible for the day-to-day operations of administrative functions at a such as invoicing, scheduling, client relations, event management, compliance, and interviewing/selection for a dedicated client(s) for which the Client Event Operations Manager is responsible.

Requirements

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Prior work experience as a team leader, preferably in event, customer, or protective services industry
• Proven ability to influence key business partners
• Ability to build strategic vision and drive organizational change
• Strong organization and planning skill with the ability to work in and define ambiguity/gray areas
• Advanced computer skills and proficiency
• Strong inter-personal and networking skills with a strong ability to work in a team environment
• Ability to multi-task, discerns patterns in detail
• Excellent oral and written communication skills
• Able to speak clearly, give direction, and provide guidance to employees and security staff during emergencies
• Planning and organizing
• Proficiency with Microsoft Office and/or Google Applications
• Problem solving skills
• Coaching, mentoring, motivating skills
• Active listening skills
• Able to assess and evaluate situations effectively
• Able to synthesize facts, concepts, principles
• Able to identify critical issues quickly and accurately
• Able to compile, sort, and interpret data
• Research and investigation skills, able compile information into concise reports
• Write informatively, clearly, and accurately
• Setting and achieving goals
• Teamwork skills
• Negotiation skills
• Forecasting; predicting skills
• Attention to detail

Nice To Haves

• Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
• Graduate of a Certified Public Safety Academy (military or civilian) in the law enforcement, adult corrections, or firefighter field
• Bachelor’s degree in protective service, business, or related field
• Associate’s degree (or 60 credits) in criminal justice with current or prior active military service
• Previous verifiable event security experience
• Previous verifiable private/corporate security experience
• Working knowledge of ABI/WinTeam

Responsibilities

• Maintain future work schedules by only assigning appropriately trained personnel; implement and improve detailed tracking staff and their completed training and certifications; develop and implement staffing plans to ensure physical security workforce is prepared for emergency operations as well as long-term growth of the workforce
• Act in an Event Management oversight capacity to ensure effectiveness of event staff to ensure they are meeting vendor and client expectations; develop and implement quality assurance programs; provide expert advice regarding resolution of any shortcomings
• In partnership with Hiring Specialist and Recruiting team, maintain active involvement in the recruitment, interviewing, selecting, and training of new employees; participate in the completion of performance appraisals, handling employee grievances or complaints and disciplining employees after consultation with the Branch Manager/General Manager
• Establish and maintain an onsite inventory of critical supplies in collaboration with the site team to include but not limited to emergency medical provisions, emergency rations, flashlights, batteries, inclement weather clothing, etc.
• Make independent decisions when assigning personnel to work schedules to match competencies to the specific post while balancing officer utilization to reduce non-billable overtime to meet specified business goals
• Selection and placement of direct reports, delegate/direct work assignments and priorities, implement performance improvement and career development plans
• Allotment of open work shifts to maximize event staff utilization and reduce non-billable expenses
• Submission of procurement orders
• Make productivity and cost reduction recommendations to management
• Act as back up for Scheduling by creating, modifying, and managing, event schedules in ABI to ensure adequate coverage at all times.
• Follow all company policies regarding timekeeping procedures, meal, and rest period breaks (where applicable), ensuring signatures and acknowledgements are properly documented (where applicable), and conducting weekly audits of timekeeping records to ensure accuracy
• Conduct disciplinary and counseling sessions with staff as needed in a proactive and professional manner in partnership with Human Resources as needed; ensure all such issues are documented according to company standards, and that all issues receive proper follow up for resolution
• Initiate termination procedures as needed for voluntary and involuntary separations; execute termination meetings as necessary and complete all follow up documentation according to company standards
• Maintain high employee morale and low employee turnover through effective and proactive communications and timely problem resolution; ensure all hiring, counseling, disciplinary, and termination procedures are executed in a consistent manner
• Ensure a smooth-running operation by enforcing event specific policies and procedures through proper communication and training; may utilize field training staff to assist in executing event/site training

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees