Client Engagement Manager - Technology

eClerx•Charlotte, NC

14d•$150 - $200

About The Position

eClerx is expanding its team of client engagement managers (CEM) with a technology focus. The majority of eClerx clients are Fortune 1000 companies with more than 5 years of steady engagements. In order to provide the best support for these clients eClerx has both relationship managers who have an operational focus and those with a technology background. The current focus of the person will be in a relationship management or business development function. eClerx has a targeted set of products with which we have had success over our 20+ year history. Selling specifically technology into these large logos is a highly-visible focus at eClerx. The team is growing rapidly and has need of more talent and bigger and better ideas.

Requirements

5-15 years’ experience in technology roles such as development or business analysis
5+ years in a client-facing business development role is required
Knowledge of working in Manufacturing & Distribution or Hi-Tech industry domain is a pre-requisite
Demonstrable understanding of software development including the entire SDLC from conception to release and support; DevOps or CI/CD knowledge is a plus
A successful history of finding, selling and delivering opportunities to clients is needed
A collaborative, friendly, hard-working attitude also required

Nice To Haves

Experience of selling Automation, AI and GenAI services is desirable
Knowledge of multi-tier and cloud-native architectures and associated platforms and technologies also a plus
Experience on selling large software projects is desirable, especially useful is experience in global projects with multiple teams (geographically and skillsets)
Previous experience working with IT Services providers, for a firm that implements projects for other firms, is a plus
Solution design skills, system architecture, a plus
Ability to think outside the box always appreciated

Responsibilities

Be an escalation point for communication between clients and eClerx
Look for new opportunities to advance our clients’ businesses and capabilities and carry a targeted annual quota
Work with all levels of clients from individual contributors to C-level management. Technology know-how, management acumen, and the ability to seek out and realize new opportunities.
Interface with all functional areas from marketing to sales, product development, solution design, and delivery
Manage a large number of concurrent tasks, client relationships and oversee ongoing projects is required
Explain complex concepts in simple-to-understand terms to others.