Client Engagement Executive (Healthcare Consultant), Performance Partnership - REMOTE

Danaher•Chicago, IL

4d•$175,000 - $195,000•Remote

About The Position

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. The Client Engagement Executive, Performance Partnership drives overall client satisfaction based on consistent delivery of a total Beckman Coulter Performance Partnership solution. This role is responsible for providing the client with a single point of contact at the C-level and VP level to ensure that Beckman Coulter is meeting contractual savings guarantees and patient outcomes guarantees. The Performance Partnership team is focused on building and delivering a portfolio of value driven offerings including performance guarantee contracts powered by Danaher Business Systems (DBS); transforming clinical laboratories into high-performing organizations with a focus on superior patient care. In this role, you will have the opportunity to: Work closely with Performance Partnership Delivery Team consultants to ensure transparency of project inputs, outputs, issues, concerns and roadblocks. Visible to customer (e.g., on-site governance committee meetings, routine visits to enterprise labs), providing accessible and efficient response to concerns and problems. Provide direction to our resources to meet/exceed contractual obligations with a primary focus in Performance Partnership and partnership guarantees. Support the continued development of Performance Partnership communication processes, tools and Standard Work Playbooks that support the Delivery of contractual obligations as related to Performance Partnership requirements. Enact the client strategy through close interaction with the commercial sales teams, service teams, Performance Partnership Consultants and commercial Customer Success Advocates. Furthers Beckman Coulter’s Performance Partnership Program objectives. Lead the governance processes and practices to ensure point to point connectivity regarding project management milestones, implementation, cost savings and revenue growth requirements as they are related to defined customer commitments. Keep all stakeholders informed regarding developments that have the probability of impacting the customer relationships and/or results back to Beckman Coulter sales management and Performance Partnership team leadership as required. Work with critical stakeholders to outline risk mitigation plans to close gaps in performance as related to required results. Responsible for facilitating quarterly governance sessions with all stakeholders and their representatives to ensure results of projects are delivered and completed on-time and in-full. Drive partnership through developing director and executive-level review reports and facilitating meetings that focus on Beckman Coulter’s recommendations/solutions to improve hospital operations. Manage the close-out process regarding final assessment of commitment results. Gain sign-off on contractual obligations. Analyze customer successes and gaps regarding contractual obligations and required change management obligations.

Requirements

Bachelor’s degree in Business Administration from an accredited institution with 14+ years experience, OR Master’s degree in field with 12+ years experience, OR Doctoral degree in field with 9+ years experience
10+ years of experience in client/customer-facing roles such as Consulting, Program Management, or Process Improvement (e.g., Six Sigma, LEAN) while serving as an advocate for client needs
Ability and willingness to travel – expected to travel up to 50% - 75% with overnight stays
Must have a valid driver’s license with an acceptable driving record
Must live near a major airport

Nice To Haves

Experience working in the healthcare industry, including interaction with hospital administration (e.g., account management, relationship-building experience).
Diagnostic Lab experience and/or understanding of laboratory operations
Experience in account-based management and account strategy
Ability to analyze client commercial capabilities, identify root cause and growth tool opportunities
Effective problem-solving skills and business acumen (i.e., knowledge of healthcare service lines, profit and loss centers, balance sheets, capital/operational planning)
PMP and Lean Six Sigma Black Belt certification is a plus

Responsibilities

Work closely with Performance Partnership Delivery Team consultants to ensure transparency of project inputs, outputs, issues, concerns and roadblocks.
Visible to customer (e.g., on-site governance committee meetings, routine visits to enterprise labs), providing accessible and efficient response to concerns and problems.
Provide direction to our resources to meet/exceed contractual obligations with a primary focus in Performance Partnership and partnership guarantees.
Support the continued development of Performance Partnership communication processes, tools and Standard Work Playbooks that support the Delivery of contractual obligations as related to Performance Partnership requirements.
Enact the client strategy through close interaction with the commercial sales teams, service teams, Performance Partnership Consultants and commercial Customer Success Advocates.
Furthers Beckman Coulter’s Performance Partnership Program objectives.
Lead the governance processes and practices to ensure point to point connectivity regarding project management milestones, implementation, cost savings and revenue growth requirements as they are related to defined customer commitments.
Keep all stakeholders informed regarding developments that have the probability of impacting the customer relationships and/or results back to Beckman Coulter sales management and Performance Partnership team leadership as required.
Work with critical stakeholders to outline risk mitigation plans to close gaps in performance as related to required results.
Responsible for facilitating quarterly governance sessions with all stakeholders and their representatives to ensure results of projects are delivered and completed on-time and in-full.
Drive partnership through developing director and executive-level review reports and facilitating meetings that focus on Beckman Coulter’s recommendations/solutions to improve hospital operations.
Manage the close-out process regarding final assessment of commitment results.
Gain sign-off on contractual obligations.
Analyze customer successes and gaps regarding contractual obligations and required change management obligations.