Client Engagement Director

PUBLICIS GROUPE•Boston, MA

54d

About The Position

The Director, Client Engagement plays a vital leadership role in ensuring client happiness, enhancing business impact, and coordinating account profitability. You'll lead a team that orchestrates work across various internal teams to ensure a consistent and positive client experience! This role reports to a senior leader within the Client Engagement organization. You will engage in close collaboration with internal sales, client services, and delivery teams, in addition to external client participants. You'll also lead all aspects of a matrixed, cross-functional team, delivering timely performance evaluations to both direct and indirect reports. You excel in taking ownership and solving intricate challenges. You'll play a direct role in crafting client happiness and profitability, collaborating with a large, geographically dispersed, and multicultural organization. You will partner with clients to define and implement their vision, driving significant business outcomes. The role offers a unique balance of leadership, strategy, and hands-on problem-solving. You will lead efforts to streamline engagement delivery, focusing on improving value for clients. You'll act as a trusted advisor, negotiating with key partners to achieve desired business outcomes and eliminate roadblocks. You will also be a key leader in orchestrating solutions across multiple products to meet complex client needs. Being essential to Epsilon's success, this role is of utmost importance. By ensuring client satisfaction, driving business value, and leading profitability, you'll directly contribute to the company's financial health and reputation. You'll be a leader in a value-based organization committed to delivering results for both the company and its clients.