Client Educator

Serenity Mental Health Centers • Lakewood, CO

1d

About The Position

At Serenity, Client Educators guide clients through understanding and starting life-changing programs. This role involves informing clients about available programs, helping them recognize the value of taking action, and facilitating their enrollment process. It goes beyond simply answering questions, requiring confident communication of outcomes, working towards measurable goals, and converting client hesitation into commitment. The ideal candidate is driven by targets, persistent in overcoming objections, and genuinely motivated to help individuals improve their lives.

Requirements

• 2+ years of experience in a customer-facing or goal-driven role (retail, hospitality, sales support, team lead, etc.).
• Motivated by performance metrics and take pride in consistently hitting — and exceeding — your numbers.
• Know how to handle objections and pushback without losing momentum or enthusiasm.
• Ready to step into a role with real purpose, where your results directly impact the people you serve.
• A track record of meeting goals, quotas, or performance targets — and a drive to keep raising the bar.
• Strong communication skills — you can break down complex information and make a compelling case simply and clearly.
• Resilience and a positive mindset; you bounce back quickly and stay focused when things don't go as planned.
• The ability to manage multiple clients and priorities in a fast-paced environment without losing focus.
• High school diploma or equivalent required.

Nice To Haves

• Some college preferred.
• Additional certifications in customer service, sales, or related fields are a plus.
• Some leadership experience or the ambition to grow into a leadership role — team leads and shift supervisors are encouraged to apply.

Responsibilities

• Educating clients on available programs and services and clearly communicating the value of taking action.
• Guiding clients through the decision-making process and confidently encouraging them to take the next step toward their goals.
• Working toward individual KPIs and contributing to team performance benchmarks.
• Handling objections with professionalism and persistence, keeping client outcomes at the center of every conversation.
• Coordinating with team members to ensure clients are smoothly transitioned into their chosen programs.

Benefits

• A meaningful career where your performance directly helps others take the next step toward their goals.
• A 3-day workweek (three 13-hour shifts, with four days off).
• Clear growth opportunities — motivated performers get noticed as Serenity continues to expand.
• Competitive pay tied to performance.
• Excellent benefits: We cover 90% of your medical, dental, and vision premiums.
• 401(k) retirement plan.
• 10 PTO days (15 after one year) + 10 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees