Client Educator

Serenity Mental Health Centers • Lehi, UT

4h

About The Position

Ready to take your customer-facing experience and channel it into a role where your drive and results actually matter? At Serenity, we help clients understand and start life-changing programs — and we need sharp, motivated people to guide them there. As a Client Educator, you'll inform clients about our programs, help them see the value in taking action, and guide them through the process of getting started. This isn't just answering questions — it's about confidently communicating outcomes, working toward measurable goals, and turning hesitation into commitment. If you're someone who thrives on hitting targets, doesn't take "no" as a final answer, and genuinely wants to help people change their lives, we want to hear from you. Serenity is a forward-thinking company dedicated to helping clients start programs that genuinely improve their lives. We're built on a culture of accountability, growth, and purpose — and we reward the people who show up, hit their goals, and care about the clients they serve.

Requirements

• 2+ years of experience in a customer-facing or goal-driven role (retail, hospitality, sales support, team lead, etc.).
• Motivated by performance metrics and take pride in consistently hitting — and exceeding — your numbers.
• Know how to handle objections and pushback without losing momentum or enthusiasm.
• Ready to step into a role with real purpose, where your results directly impact the people you serve.
• 2+ years of experience in customer service, retail, hospitality, or a sales-adjacent role.
• A track record of meeting goals, quotas, or performance targets — and a drive to keep raising the bar.
• Strong communication skills — you can break down complex information and make a compelling case simply and clearly.
• Resilience and a positive mindset; you bounce back quickly and stay focused when things don't go as planned.
• The ability to manage multiple clients and priorities in a fast-paced environment without losing focus.
• High school diploma or equivalent required

Nice To Haves

• Some leadership experience or the ambition to grow into a leadership role — team leads and shift supervisors are encouraged to apply.
• Some college preferred.
• Additional certifications in customer service, sales, or related fields are a plus.

Responsibilities

• Educating clients on available programs and services and clearly communicating the value of taking action.
• Guiding clients through the decision-making process and confidently encouraging them to take the next step toward their goals.
• Working toward individual KPIs and contributing to team performance benchmarks.
• Handling objections with professionalism and persistence, keeping client outcomes at the center of every conversation.
• Coordinating with team members to ensure clients are smoothly transitioned into their chosen programs.

Benefits

• A meaningful career where your performance directly helps others take the next step toward their goals.
• A 3-day workweek (three 13-hour shifts, with four days off).
• Clear growth opportunities — motivated performers get noticed as Serenity continues to expand.
• Competitive pay tied to performance.
• Excellent benefits: We cover 90% of your medical, dental, and vision premiums.
• 401(k) retirement plan.
• 10 PTO days (15 after one year) + 10 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees