Client Education Consultant

IntusCare

9d•Remote

About The Position

IntusCare is the only end-to-end ecosystem built specifically to help Programs of All-Inclusive Care for the Elderly (PACE) programs deliver exceptional care, strengthen financial performance, and stay compliant. IntusCare replaces outdated technology and manual workarounds with purpose-built solutions for care coordination, risk adjustment, population health, and utilization management. We empower teams to take control of their operations and improve outcomes for dual-eligible seniors- some of the most socially vulnerable and clinically complex individuals in the US healthcare system. Role Overview The Client Education Consultant is responsible for creating, maintaining, and continuously improving all client-facing and internal documentation related to Intus Care’s products, workflows, and support processes. This role ensures that our educational materials are clear, accurate, up to date, and easy to understand for a variety of user types across PACE programs and healthcare organizations. The ideal candidate is an exceptional communicator with a strong ability to translate complex technical and clinical workflows into accessible content. This role works closely with Product, Training, Implementation, Support, and Risk Adjustment teams to ensure documentation aligns with real-world workflows and product functionality.

Requirements

3+ years of experience in technical writing, documentation management, training content development or healthcare education.
Exceptional written communication, editing, and formatting skills.
Ability to translate complex workflows and technical concepts into clear, accessible content.
Strong organizational skills with the ability to manage multiple documents and deadlines simultaneously.
Proficiency with documentation tools (e.g., Confluence, Zendesk Guide, Notion, SharePoint, Google Workspace).

Nice To Haves

Experience working in SaaS, healthcare technology, EMR/EHR systems, or PACE environments strongly preferred.
Experience with visual content tools (e.g., Canva, SnagIt, Figma) is a plus.

Responsibilities

Documentation Development & Maintenance
Create and maintain comprehensive client-facing documentation, including user guides, quick reference sheets, workflow instructions, feature summaries, FAQs, and visual aids.
Develop internal documentation and SOPs that support Training, Support, Implementation, and Risk Adjustment teams.
Partner with Product and Engineering to update documentation in alignment with each product release, enhancement, or workflow change.
Maintain a version-controlled documentation repository ensuring accuracy, organization, and accessibility.
Knowledge Base Management
Own the creation, publishing, and upkeep of content in Intus Care’s client-facing knowledge base.
Ensure all materials follow consistent formatting, structure, and terminology standards.
Identify opportunities to streamline knowledge resources, improve searchability, and enhance user experience.
Monitor usage metrics and feedback to continuously improve content quality and relevance.
Cross-Functional Collaboration
Work closely with Training Consultants and Implementation teams to ensure documentation aligns with training curriculum and implementation workflows.
Collaborate with Support to identify documentation gaps based on common ticket themes, client questions, and platform issues.
Partner with Risk Adjustment teams to produce or update documentation related to IRIS coding workflows and PACE regulatory needs.
Participate in product release readiness activities to prepare documentation in advance of new features or updates.
Quality & Content Governance
Establish and maintain editorial standards for clarity, tone, accuracy, and consistency across all documentation.
Review and audit existing documentation regularly to ensure ongoing accuracy and alignment with evolving platform capabilities.
Implement feedback loops with internal stakeholders and clients for continuous improvement.
Ensure all materials meet compliance, privacy, and terminology standards relevant to healthcare and PACE programs.