Education Consultant

CDW

1d•Remote

About The Position

The Education Consultant will be an expert in our Software as a Service (SaaS) tools (Amplified Labs) for EDU clients, including setup, configuration, adoption, and evaluation. The role requires interaction with clients both remotely and in-person and demands a strong technical background in Google Workspace for Education and SaaS. The candidate should understand educational challenges, have excellent customer-facing skills, and an entrepreneurial spirit. The role is key in building trust with CDW Education customers and ensuring they have the necessary tools for a safe and effective EDU environment. The position is remote, requiring good time management skills and self-motivation due to working across various time zones.

Requirements

Bachelor’s Degree in Computer Science, Information Systems or related discipline.
3+ years professional systems administration experience, OR 7 years total Information Technology experience, to include 3+ years professional systems administration experience.
Familiarity with Google for Education admin consoles.
An ability to balance and plan the short-term and long-term actions of a project.
Exceptional customer service orientation, skills, and relatability.
Strong documentation skills.
Ability to travel up to 25%

Nice To Haves

5 years managing Google Workspace in an Education institution, a plus.
Convey technical information and recommendations clearly and concisely, a plus.
Experience implementing SaaS in an educational environment
Security and HIPAA experience and understanding, a plus.
Create engaging presentations, a plus.
Excellent oral and written communication skills, a plus.
Experience with CDW Amplified for Education tools and services such as Gopher for Chrome, Gopher for Users, Audit, Technical Training and Collaborative, a plus.

Responsibilities

Serve as a subject matter expert for CDW Education SaaS portfolio
Discover, analyze and identify customer requirements.
Monitor and track onboarding progress for customers, including premium onboarding and trainings
Utilize key metrics to drive customer engagement and retention with our SaaS portfolio.
Work with the Technical Writer to maintain and improve the Help Center.
Assist in scoping technical engagements.
Work with a team of technicians to provide support and troubleshooting.
Counsel customer and internal teams on Google for Education configuration and deployment specifics.
Participate and manage the online community platform to support the CDW Education SaaS portfolio
Stay current on Google Workspace for Education changes and modifications.
Work to support customers as needed if escalated from the support team.