Client Director
About The Position
Have you ever walked down an aisle in your local retailer and wondered why your favorite beverage or food product moved or why the signage changed? At NielsenIQ, we work with U.S. retailers and manufacturers to help them understand their consumers, and to optimize their business down every aisle. Every day brings a new challenge working in an extremely fast-paced, ever evolving, competitive retail landscape. As a Client Director, you will work face-to-face with key manufacturer clients to engrain robust NielsenIQ solutions. This is done by assisting your clients with navigating through complex business challenges with insightful and actionable NIQ recommendations with confidence. When you join NIQ, you're signing up for an experience that requires autonomy, flexibility, curiosity, and passion. This is a HYBRID position located in Chicago, IL with required onsite client visits 2-3 days per week. Candidates MUST be currently located in Chicago.
Requirements
- 8+ years in client leadership roles within retail or CPG.
- 2+ years’ experience of direct report responsibility mentoring, managing and leading associates.
- Proven success managing large accounts and complex negotiations.
- Strong commercial acumen and consultative selling expertise.
- Working knowledge of syndicated data offerings with exposure to NIQ and/or similar solutions.
- Excellent written and verbal communication skills; adaptable and polished in diverse settings.
- Exceptional communication, influencing, and stakeholder management skills.
- Ability to lead diverse teams and drive transformation initiatives.
- Strong sense of urgency and accountability to drive client outcomes while managing multiple priorities.
- Able to work collaboratively with internal & external teams.
- BA/BS required; Master's degree a plus
Responsibilities
- Strategic Leadership: Own the retail client relationship and act as a trusted advisor to senior stakeholders. Align account strategy with NIQ’s broader commercial objectives. Champion thought leadership initiatives and deliver actionable insights leveraging NIQ data and tools.
- Client Engagement & Growth: Manage client relationships and champion their objectives internally. Identify and translate client needs into actionable revenue opportunities. Lead contract negotiations (MSA, LSA) and ensure compliance with legal and InfoSec requirements. Drive revenue growth through renewals, upsells, and new solution adoption.
- Team Leadership: Manage and mentor a team of Client Managers, Associate Client Directors, and Analysts. Foster a culture of collaboration, accountability, and continuous improvement.
- Operational Excellence: Oversee delivery quality, data integrity, and adherence to SLAs. Partner with internal teams to ensure seamless execution.
Benefits
- Flexible working environment
- Comprehensive health insurance
- Industry-leading parental leave
- Life insurance
- Education support
- Comprehensive healthcare plan (medical, Rx, dental, and vision).
- Flexible spending accounts and a Health Savings Account (including company contributions).
- Life and AD&D insurance.
- 401(k) retirement plan including company matching contributions.
- Disability insurance.
- Tuition Reimbursement.
- Discretionary paid time off program and 11 paid holidays.
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Director
