Client Device Specialist Internship
About The Position
About Pointcore, Inc. Pointcore serves the healthcare industry through proven excellence in key services that enable patient care including technology services (application, IT, network and cybersecurity), healthcare technology management (HTM or biomedical equipment services), supply chain, business and construction. As an extension of OSF HealthCare, one of the nation’s leading healthcare organizations, Pointcore leverages decades of experience serving hospitals and clinics of all sizes to extend resources, share cost and utilize common infrastructure with external clients, all to the benefit of patients. Learn more about Pointcore innovation by following us on LinkedIn and at Pointcore.com. This internship is open to a student seeking an opportunity to work while attending school with the possible transition in to a full time position once their degree program is completed. The intern is expected to work onsite in Peoria during the duration of their internship with OSF HealthCare. POSITION SUMMARY: Under direct supervision of associated IT Manager, this IT Intern will assist with various functions of IT support or implementation of hardware or software application systems. This position will assist with analyzing, testing, troubleshooting and maintaining installed systems and supporting users. Support the development of documentation for system testing and training. Assist with the management of customer expectations and customer interactions and participates in team quality management initiatives.
Requirements
- Basic knowledge of healthcare information technology at a level normally acquired through college level course work advancing towards a bachelors degree with concentration in Business Administration, Computer Science, Healthcare, or other closely related field.
- Ability to appropriately communicate to technical and non-technical audiences.
- Ability to assist in the development of detailed specifications for configuration of OSF systems.
- Ability to assist in the facilitation and documentation of configuration design sessions.
- Ability to effectively use basic Information Technology tools and applications.
- Ability to assist in the evaluation, testing, and troubleshooting of basic computer related issues.
- Ability to assist with the completion of basic configuration of an OSF system given detailed specifications
Responsibilities
- Assist with various functions of IT support or implementation of hardware or software application systems.
- Assist with analyzing, testing, troubleshooting and maintaining installed systems and supporting users.
- Support the development of documentation for system testing and training.
- Assist with the management of customer expectations and customer interactions and participates in team quality management initiatives.
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What This Job Offers
Career Level
Intern
