Client Development Manager

ConceiveAbilities

8d • Remote

About The Position

The Client Development Manager is a key member of our Growth team and plays a dual role as both a sales leader and individual contributor. This person will support the VP of Growth in strategy, management, coaching, and elevating the Client Development Specialist (CDS) team, while also owning a small book of business and contributing directly to revenue.
This is a highly visible role designed for someone who thrives in a player/coach environment: leading from the front, building strong sales habits across the team, strengthening conversion performance, and partnering with leadership to execute initiatives that drive scalable growth.
The Client Development Manager is also a key steward of the ConceiveAbilities brand experience, ensuring that every Intended Parent feels supported through warm, timely, professional, and consultative interactions.

Requirements

• Strong drive to consistently meet and exceed performance goals
• Deep curiosity about Intended Parents, the competitive landscape, and the evolving fertility and surrogacy industry
• Proven coaching capability with the ability to improve performance through clear feedback, accountability, and skill development
• Comfortable operating in a fast-paced, scaling environment with evolving priorities
• Strong operational rigor with the ability to build, document, and continuously improve processes and team cadence
• High emotional intelligence with strong professionalism, judgment, and discretion
• Excellent written and verbal communication skills
• Persistent and creative problem-solving skills with the ability to navigate obstacles and deliver strong outcomes
• 5+ years of direct sales experience in a quota carrying/closing role & management experience
• Experience driving growth in a service or B2C environment
• Fluency with a wide array of sales and marketing tools
• Experience with digital and CRM work environments, specifically Salesforce, Google Workspace, RingCentral and Trello, and DocuSign

Nice To Haves

• Previous experience within the fertility or surrogacy market a major plus

Responsibilities

• Partner with the VP of Growth to support day-to-day management of the CDS team (performance tracking, accountability, and execution support)
• Coach CDS team members on consultative sales skills, objection handling, follow-up quality, and conversion strategy
• Reinforce a high-performance sales culture through consistent team rhythms (1:1s, pipeline reviews, call coaching, and best practice sharing)
• Identify skill gaps and create micro-training moments to improve team consistency and outcomes
• Support the VP of Growth in rolling out new Growth initiatives (process changes, messaging updates, sales plays, tools, funnel experiments)
• Continuously evaluate funnel performance and refine team workflows that improve efficiency and conversion
• Plan and host educational webinars, community meetings, and in-person events to further inform Intended Parents of our value proposition and deliver a strong brand experience
• Represent the company at industry events, conferences, and customer meetings as needed
• Develop new and creative ways to diversify ConceiveAbilities lead portfolio and tap into new markets
• Collaborate with Sales Enablement and Marketing to ensure collateral and tools are on-point and up-to-date
• Manage a limited portfolio of leads and consultations, converting prospective Intended Parents into clients
• Deliver a thoughtful, empathetic, and high-integrity consultative sales experience
• Ensure excellent follow-through, responsiveness and CRM hygiene, modeling the behaviors expected across the CDS team

Benefits

• Generous PTO
• Remote-first culture, with participation in in-person Employee Events
• Travel for Employee Events
• Medical, dental, vision, short- and long-term disability, basic life, and voluntary life
• 401(k) with matching contributions
• FSAs
• Continuing education allowance
• The opportunity to make a difference and help build families

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees