Client Development Coordinator, Fragrance & Beauty
About The Position
A key support position in animating and developing both Fragrance & Beauty business, within Hermès Boutiques. The Client Development Coordinator is responsible for the oversight of US boutiques, assisting the Director of Client Development - Fragrance & Beauty in developing tools, managing communications and maintaining engagement levels to help optimize retail performance. The person will have close partnership corporate retail teams such as Merchandising/Planning, Visual Merchandising, Store Operations, as well as with warehouse distribution teams while interacting with Boutiques directly to support mainly operational & communication functions of the métier. The person will also learn and share best practices with the métier through both local market trainings/seminars and various strategy meetings. All other duties as assigned by the supervisor.
Requirements
- 1-2 years of relevant working experience in a similar role and/or department.
- Superior knowledge of luxury consumer industry
- High level of attention to detail and excellent written and verbal skill
- You are a team player who is hardworking and dedicated
- Advanced knowledge of Microsoft Office
- Must be flexible to travel, as needed
Nice To Haves
- Cosmetics background and/or French language skills a plus
- Bachelor’s degree is preferred
Responsibilities
- Service Excellence and Client Development Execute animations and activations in coordination with Merchandising/Planning, VM, Retail teams.
- Partner with Client Events and CRM on animations to drive the business in both Fragrance and Beauty and help in defining the Beauty and Fragrance Customer Journey.
- Monitor competitive activity to ensure that the appropriate response strategies are formulated and communicated.
- Assist in management of Freelance team [Artistry and Advisory] via recruitment, scheduling/placement, training and payments
- Training, Motivation & Engagements Build strong partnerships with both local contacts [Merchant, Planner, Managers, Experts/Ambassadors, Freelance team and the métier] and international partners [Hermes International, trainers and the métier].
- Participate in executing Fragrance & Beauty seminars, seasonal training and technical skill set development of Beauty Experts, ambassadors and Freelance beauty team.
- Host and transmit House values and product knowledge through regular training sessions, especially seasonal launches or key moments.
- Motivate and actively engage with beauty community.
- Evolve and champion a network of high-performing Beauty Experts.
- Attend Train-The-Trainer seminars.
- Reporting & In-Store Visibility Prepare quantitative and qualitative monthly boutique activity reports & trade animation recaps
- Share Hermès Parfums and Beauté “best practices”
- Maintain excellent standards in collaterals (samples, testers, hygiene products, etc.) to support both Fragrance and Beauty business.
- For launches and key moments, partner with; Merchandising/Planning on optimal in-store inventory, assortment and goals Visual Merchandising in new PLV executions, strong product impacts
- Regularly visits Local Markets for business review and support new store openings.
- All other duties assigned by the supervisor
Benefits
- Commission and bonus incentives based on sales performance
- Medical, Dental, Vision
- Life Insurance and Disability
- Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
- Paid Parental leave and transition time
- 401(k) and Roth Retirement plan with company matching and profit sharing
- Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
- Product discount and EAP resources
- Access to Calm App, Health Advocate, Family Building Support and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
