Client Delivery Specialist

Machinify • Roseville, CA

4d • $70,000 - $90,000 • Remote

About The Position

At Machinify, we’re constantly reimagining what’s possible in our industry—creating disruptively simple, powerfully clear ways to maximize our clients’ financial outcomes today and drive down healthcare costs tomorrow. As part of the Customer Success Team, you will, as a Client Delivery Specialist, be responsible for facilitating the work product between Machinify and our clients across Complex Payment Solutions. This person will understand internal and client processes, handle internal and external client requirements gathering, analysis, solution documentation, integration and delivery validation. This person will recommend best practice solutions and processes, prepare documentation, monitor inventory, and support workflow and process management for clients as well as colleagues across the Machinify Platforms.

Requirements

• 2+ years’ experience in data production preferred; and health industry knowledge and experience a strong plus.
• Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development
• Experience managing multiple clients/projects in a team environment
• Experience independently structuring and executing complex analyses

Nice To Haves

• Health Plan experience
• Payment Integrity experience
• If you have worked operationally in a health plan over a provider
• PMP certification

Responsibilities

• Monitor client inventory in Machinify and client systems.
• Perform requirements gathering to problem solve for client issues arising in Operations’ day-to-day activities and implement appropriate processes to monitor resolution by utilizing the Client Action Log and Jira ticketing system.
• Enter, track, and follow up on tickets to ensure timely resolution for client production issues.
• Support internal Operations teams through regularly scheduled team meetings to determine appropriate process is handling changing needs including rule changes, process flow modifications, escalations.
• Support the client invoicing and/or reconciliation processes.
• Generate and transmit client reporting as required.
• Communicate and discuss larger issues with IT and Operations teams, continuing to act as liaison between teams until issues fully resolved.
• Attend external working client meetings with leadership teams and communicate pertinent information to appropriate internal teams, acting as a support system to client teams.
• Set up new users for clients in Machinify’s systems.
• Maintain system access requirements for client systems to perform inventory management work as necessary.
• Perform QA and UAT efforts as necessary.
• Other duties as assigned.

Benefits

• PTO, Paid Holidays, and Volunteer Days
• Eligibility for health, vision and dental coverage, 401(k) plan participation with company match, and flexible spending accounts
• Tuition Reimbursement
• Eligibility for company-paid benefits including life insurance, short-term disability, and parental leave.
• Remote and hybrid work options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees