Client Delivery Program Manager

Fairview Health Services•Minneapolis, MN

40d

About The Position

The Client Delivery Program Manager is responsible for supporting multiple external consulting engagements, organized by client, and providing cross-functional project management and client management support to ensure successful execution. This role serves as both the primary client contact and an internal project leader, balancing relationship management with structured project delivery. The Program Manager works closely with Directors, VPs, and internal SMEs to coordinate resources, facilitate workshops, and produce polished deliverables that meet client and organizational objectives.

Requirements

B.S./B.A. Bachelor's Degree
5 years Progressive experience in healthcare consulting, project management, or client services
Experience in healthcare consulting, or the healthcare technology space with a focus on project, client, or account management
Demonstrated ability to manage external client engagements end-to-end, including scope, deliverables, and executive communication
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Teams, SharePoint, Outlook); exposure to project management tools
Exceptional written, verbal, and facilitation skills with executive-level stakeholders
PMP Certification Project Management Professional within 180 Days

Nice To Haves

B.S./B.A. Bachelor's Degree in Business, Healthcare Administration, Project Management or related field
M.A./M.S. Advanced degree
Experience in infusion services, specialty pharmacy, or healthcare operations
Familiarity with Epic, claims/utilization data, or healthcare analytics
Lean Six Sigma certification

Responsibilities

Client Management Serve as primary day-to-day contact for assigned client engagements, maintaining professional and responsive communication.
Build strong, trust-based relationships with client leaders and executives, ensuring satisfaction and alignment with engagement goals.
Facilitate workshops, strategy sessions, and executive meetings, translating discussions into clear action items and deliverables.
Manage client expectations regarding scope, timelines, deliverables, and resource availability; escalate issues to Director of Business Operations as needed.
Ensure all client-facing work is documented, polished, and presented in a formal, professional manner.
Identify opportunities for additional scope, extensions, or new work and collaborate with Directors/VPs on proposals or change orders.
External Project Management Lead execution of assigned client engagements, aligning scope, deliverables, and timelines to SOW commitments.
Deliver comprehensive project plans and deliverables through effective management of schedule, scope, quality, value, and risks.
Track milestones, manage issues and risks, and ensure timely escalation to project sponsors or leadership.
Develop project communications, resource plans, and contingency plans to support successful execution.
Support leadership in identifying and tracking key measures of success (KPIs, proformas, valuations).
Internal Project Management Develop comprehensive project plans incorporating deliverables, resource allocation, milestones, accountabilities, and communications.
Provide project leadership that aligns cross-organizational resources to ensure timely execution of assigned tasks.
Lead and participate in post-implementation reviews, presenting project metrics to evaluate quality and outcomes.
Data & Analytics Track and report project and engagement metrics for both internal and external stakeholders.

Benefits

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more!
Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

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