Client Delivery Manager - Remote

UnitedHealth Group•White Plains, NY

1d•Remote

About The Position

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. Optum’s Ambulatory Revenue Cycle Services Division is excited to announce a new opportunity supporting a national client: Physician Client Delivery Manager. This role is a key contributor within our Client Management Delivery Services and Optum Insight Operations teams, helping drive operational excellence, strengthen client partnerships, and ensure high‑quality performance across the physician revenue cycle. We’re seeking an experienced leader with a solid background in physician billing, physician revenue cycle, and physician practice management. The ideal candidate brings deep industry expertise, a client‑focused mindset, and the ability to collaborate across complex operational environments. This position is remote/telecommute, with a preference for candidates located in the Mid‑Atlantic or Northeast regions, though all qualified applicants with relevant experience are encouraged to apply. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

5+ years of healthcare practice management and medical billing experience
4+ years of client relationship management and accounts receivable management
3+ years of physician Part B billing, collections & coding background
3+ years of client facing experience with physicians, physician practice managers and hospital leadership
3+ years of experience with physician practice A/R Metrics
3+ years of experience presenting to and working with physicians and hospital leadership
Advanced knowledge of Excel

Nice To Haves

Experience dealing with multiple levels of leadership and multiple parties toward a common goal
Solid knowledge of the Microsoft Office Suite (PowerPoint, Excel, Outlook, etc.) as well as data processing and analysis skills
Proven ability to develop and maintain client relationships. Good communication and presentation skills, both written and oral
Proven project Management skills

Responsibilities

Regularly conducts client meetings to review accounts receivable performance, payer issues and trends, client's business strategies and cash flow forecast. Discussions and recommendations are expected to take into consideration Optum Insight’s operations, local and national issues and trends as they affect the client and other issues as needed
Ensures the appropriate preparation, analysis and presentation of all Client Service Delivery deliverables (including A/R measurement statistics and payer trends, fee schedules, ad hoc financial reports) ensuring their relevancy, accuracy and overall quality. This may require interaction with operations management, the Optum Insight National Support Center, and third-party payers
Managing all aspects of the business relationship with the customer
Ensures that all appropriate resources are available and utilized effectively/efficiently to maximize overall business management services
Develops and maintains positive client relations and coordinates with various functions within the company to ensure client requests are handled appropriately (i.e. within time and budget)
This position has authority to substantially affect the relationship between the company and a client, either from a financial or services/product standpoint. Position monitors/audits financial, reimbursement and information management services and is responsible for analyzing the billing effectiveness/cash flow and making recommendations to increase productivity and profitability. Utilizes their knowledge of the client/business, healthcare practice management and medical billing process/procedures to maximize performance relative to client relationship, client satisfaction, desired survey results and client/company financial performance indicators