Client Delivery Lead (Remote)
About The Position
The Client Delivery Lead owns and elevates the end-to-end client delivery experience. This role ensures that clients consistently receive clear communication, high-quality deliverables, and a seamless experience throughout each engagement. By fully owning delivery execution, this role removes the founder as a delivery bottleneck, protects quality, deepens trust, and enables the business to scale without sacrificing standards. This is a highly visible, high-trust role for someone who enjoys being front and centre with clients and takes pride in delivering exceptional outcomes.
Responsibilities
- Own delivery for assigned clients, ensuring clarity, momentum, and follow-through.
- Act as the primary day-to-day point of continuity for clients throughout engagements.
- Ensure clients always know what’s happening, what’s next, and why it matters.
- Gather all required inputs and ensure throughputs are prepared and complete for client work.
- Translate raw outputs (notes, workshops, brainstorms, recordings) into polished, client-facing deliverables.
- Maintain clear records of client commitments, decisions, and next steps so nothing falls through the cracks.
- Create, review, and send clear weekly client updates focused on progress, outcomes, and value delivered.
- Monitor client sentiment and proactively address confusion, gaps, or risk early.
- Collaborate closely with the founder to continuously improve delivery flow and client experience.
- Identify patterns or friction points in delivery and surface improvement recommendations.
- Fully own delivery execution within defined scope to protect the founder’s time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
