Client Delivery Lead

CGI•Fairfax, VA

2d•Hybrid

About The Position

CGI is one of the world’s largest independent IT and business consulting firms, founded in 1976, with more than 94,000 professionals across 40+ countries. CGI combines human expertise with advanced technology to support digital transformation, delivering end to end services such as strategic IT consulting, systems integration, application development, IT and business process outsourcing, cloud modernization, cybersecurity, and enterprise solutions. CGI also provides industry leading ERP, payroll, billing, and fraud detection applications that support mission critical operations for public and private sector clients. CGI is seeking a Client Delivery Lead to join our U.S. Government Solutions team. The Client Delivery Lead (CDL) is a Senior Consultant who plays a critical role in delivering exceptional service and long-term value to the client as part of the Government Solutions Customer Experience team. This role is responsible for ensuring the successful delivery of applications and operational services, acting as the bridge between the client, project teams, and internal delivery partners. During project execution, the CDL serves as the primary point of contact. In steady state, the role becomes the trusted client-facing lead, focused on service excellence, continuous improvement, and proactive issue management. This is a highly visible, relationship-driven role. This position is required in one of the following CGI offices: Fairfax, VA | Dallas/Belton, TX | Denver, CO | Knoxville, TN | Lafayette, LA | Henderson, NV. Hybrid : (2–3 days/week onsite at one of the listed CGI office locations)

Requirements

5+ years of proven experience in client-facing roles, such as service delivery, account management, or client success.
Strong communication and relationship-building skills, with the ability to influence across teams.
Demonstrated ability to manage multiple priorities in a fast-paced environment.
Experience with Advantage solutions, preferably HRM/Payroll.
Hands-on experience with Jira
Project Management skills
Curious, growth-oriented mindset; enjoyment of learning and improving how we support the client.
Strong problem-solving skills with the ability to analyze complex issues, think critically, and drive effective solutions.

Responsibilities

Acts as the primary liaison between Client, project team, and Government Solutions.
Build and sustain strong, trusted client relationships, gaining a deep understanding of business needs and priorities.
Oversee end-to-end service and solution delivery, including planning, coordination, execution, and closure.
Partner with all Government Solutions teams to ensure timely, high-quality delivery aligned with contract expectations.
Monitor incident, issue, and defect trends and proactively identify risks, driving resolution before they impact the client.
Ensure adherence to contractual commitments and SLAs.
Deliver clear, concise status updates and performance reporting to internal stakeholders.
Builds or grows an understanding of the Advantage client ecosystem and application and Advantage delivery methodology.

Benefits

Competitive base salaries.
Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category.
401(k) Plan and Profit Participation for eligible CGI Partners.
Flexibility and paid accrued vacation leave, ranging from 10 to 15 days per year, based on the job level, years of relevant prior experience, and years of service.
8 paid holidays per year & 2 floating holidays per year.
Wellness and Well-being programs.
Comprehensive medical, dental, and vision benefits
Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume