Client Delivery Lead

Perficient•Boston, MA

1d•$81,978 - $178,090•Hybrid

About The Position

We currently have a career opportunity for the Client Delivery Lead role to join our Healthcare & Life Sciences team. This is a hybrid role based in Boston, MA metro area with expectation to be onsite at client for 2-3 days in a week. The Client Delivery Lead will have complete responsibility for execution of AI-led delivery on all projects for a given client. To have success in this role, one needs to be passionate about leading complex technology implementations for our Healthcare and Life Sciences clients. Our delivery portfolio spans from short-term T&M projects to multi-year programs on various technologies. In this role, one is accountable for coordinating with multiple technology and global teams to have delivery excellence on the projects. You will coordinate closely with client stakeholders to ensure alignment on the delivery objectives, outcomes and manage progress. You will also partner with Client Executives and sales teams to ensure profitable deliveries. Perficient is a trusted partner to top healthcare and life sciences organizations, delivering transformative solutions that enhance care, accelerate innovation, and improve digital experiences. With 20+ years of expertise in business transformation, modernization, data, and consumer engagement, we help the industry's biggest names boost efficiency and drive meaningful outcomes. We also leverage AI to improve clinical decision-making, streamline operations, personalize patient engagement, and unlock insights that advance research and care delivery. Perficient is the global AI-first consultancy. Our team of strategists, designers, technologists, and engineers partners with the world’s most innovative enterprises and admired brands to deliver real business results through the transformative power of AI. As part of our AI-First strategy, we empower every employee to build AI fluency and actively engage with AI tools to drive innovation and efficiency. We break boundaries, obsess over outcomes, and shape the future for our clients. Join a company where bold ideas and brilliant minds converge to redefine what’s possible - while building a career filled with growth, balance, and purpose.

Requirements

10+ years of consulting industry experience, with strong relationship management, account management, and sales support experience.
Prior delivery experience on at least 2-3 projects for healthcare and life sciences customers and running the teams globally.
Highly proficient in collaborating with project stakeholders, end-users, business partners, and technical team members to deliver high quality projects.
Hands on with project documentation.
Well-versed in industry best-practices and current technologies.
Experience in driving process improvements and delivery excellence.
Experience with governance, operational and execution strategies.
Must have prior background in managing large, multi-team engagements.
Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support data-informed task execution.
Must have payer/provider experience.
Flexibility to travel.
Bachelor’s degree or foreign equivalent required from an accredited institution.

Nice To Haves

Experience with Global Delivery Model is preferred.
Excellent leadership, interpersonal, communication and presentation skills.
Wide variety of IT and business consulting engagement experience.
Familiarity with AI-enhanced platforms is a plus.
A solid understanding of AI capabilities and limitations including ethical considerations is expected.
Certifications: PMP Certification Scrum/Agile Methodology Lean Six Sigma

Responsibilities

Responsible for the overall client delivery.
Responsible for managing client expectations, relationships and escalations.
Coordinates delivery across multiple teams and projects for client(s).
Responsible for overall sourcing, staffing of the projects for assigned client(s).
Responsible for overall budget and margins on the projects.
Partners closely with internal Perficient service/technology owners for resourcing.
Oversees the progress, risks and issues with execution teams, clients and stakeholders.
Acts as primary contact for the client on any service delivery aspects of the engagement, focused on building strong customer relationships.
Facilitate a collaborative, open and transparent environment.
Proactively communicates with clients and key stakeholders.