Client Delivery Knowledge & Product Support Intern - Remote

Velera

5d•$21 - $22•Remote

About The Position

Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. The Opportunity The Intern - Client Service Delivery Knowledge and Product Support can expect to learn implementation of Velera’s digital fintech products, each designed with business and consumer market interest. Our implementation process set-up and configuration of fintech products Velera set-up systems such Services Management, PCF, and Security Admin Access; as well as configuration tools Admin Connect and m-Console used to deliver artwork and logos to mobile devices. Our fintech products, as examples include: Digital Wallets, Digital Card Management, DX Mobile (DXM), Digital Xperience Online (DXO) Alerts and Controls . Our Program When selecting a company for your career are you someone that values bettering communities and the people that live in those communities? Are you looking for an organization that is leading in its industry and continues to grow and innovate based on client needs and industry trends? Does the idea of outstanding team culture and a career that fits your life and goals exciting? Velera’s Summer Internship Program provides you – a student enrolled in an accredited university - with the chance to develop and hone your skills in business. We offer the opportunity to build for your future by learning firsthand the Financial and more specifically Credit Union industry through professional inter-organizational experience, coupled with focused learning opportunities in your chosen career path or developmental interest. You’ll also gain insight into our rich history, our unique culture, and our committed social conscience. Over the course of this 11-week program, June 1 – August 14, 2026, it is VELERA's goal to provide our interns not only with a real job experience that better prepares future graduates for their chosen profession, but to provide them the knowledge and experience vital to navigate a business environment. In our program, interns will engage with a group of their peers in acquiring a knowledge foundation in Credit Unions, the financial industry, Six Sigma, preparing for a job search, presentation skills, and more. You will also be given opportunities to network directly with industry leaders at Velera. At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE! An Inclusive Atmosphere Where Possibilities are Delivered “Our Momentum. Your Moment.” At Velera, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, you’ll find it’s your time to join our exceptional culture and shine. If you want to help shape an industry, challenge yourself and invest in your future, you’ve come to the right place. Velera is a highly accessible environment where you’re empowered to think on your feet, work from your heart and discover the very best version of your professional and personal self. Your Voice Matters and Your Contributions are Rewarded You’ll be glad to know that you don’t have to wait your turn for the best opportunities to present themselves at Velera. Our atmosphere is designed for those who have a curious mindset and aren’t afraid to challenge the status quo. We invite you to bring your voice to our diverse team and take advantage of the wide variety of resources available to you. Powered by supportive leadership and innovative technology, we have exceptional learning, training and leadership development programs, as well as online courses to help you claim the brighter, more meaningful future you’ve always imagined. We Help Credit Unions Deliver Possibilities Velera has a proud history as an empowering resource for credit unions and their members, enabling them to optimize operations and realize sustained success. How have we done that? It starts by investing heavily in leading-edge technological innovations. It continues by building a track record of quality service and having the courage to lead. Now, as we continue to grow and help our credit unions prepare for the future, we’re well-positioned to build on our exhilarating momentum. Committed to service excellence and focused on innovation, Velera’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States. Service Excellence – Delivering the Best We provide credit unions and their members with state-of-the-heart service. Security – Protecting Vital Interests We stop threats before they can cause damage. Digital Solutions – Presenting the Future We make it possible for members to conveniently experience the best in credit union services. Strategic Growth – Opening New Opportunities As the perfect partner with all the right tools, we help credit unions achieve their goals.

Requirements

Enrolled in an accredited undergraduate degree program – upperclassmen and graduate students preferred.
Outstanding verbal and written communication skills, with the ability to coordinate thoughts, communicate, completely, and concisely.
Strong, organizational, and detail skills, with the ability to consistently perform as business requests.
Strong critical thinking, problem-solving, and cross-functional collaboration skills.
Ability to adjust easily when directions and priorities change on short notice.
Proficiency in MS Office Suite® with a heavy emphasis on Excel.
Proficiency in software that applies to your major and function-specific internship.
Passion for learning the Credit Union Industry.
Believe in Velera’s culture and values.
Ideal candidates have passion for their community as well as a commitment to diversity, equity, and inclusion.

Responsibilities

Assist the project manager in the implementation and delivery of fintech products to our financial institutions.
Become a subject matter expert in the set-up of our DX Mobile and Alerts/Controls product by learning our Velera set-up systems such Services Management, PCF, and Security Admin Access; as well as configuration tools Admin Connect and m-Console used to deliver artwork and logos to mobile devices.
Push financial institutions’ apps to the Google and Apples stores for approval and availability for cardholders to download to mobile device for usage.
Collaborate with team members to develop, enhance, our current digital implementation procedures; and management level Service Now reporting processes.

Benefits

Competitive wages
Medical with telemedicine
Dental and Vision
Basic and Optional Life Insurance
Paid Time Off (PTO)
Maternity, Parental, Family Care
Community Volunteer Time Off
12 Paid Holidays
Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA) with company provided contributions
Flexible Spending Accounts (FSA)
Supplemental Insurance
Mental Health and Well-being: Employee Assistance Program (EAP)
Tuition Reimbursement
Wellness program
Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions