Client Delivery Executive II

NTT DATA•Atlanta, GA

About The Position

Ticket Management and meeting SLAs Reporting Budgeting, Cost management and Invoicing, Weekly, Monthly and Quarterly reviews with the Customer Staffing / Resource Management Address Customer escalations The role manages all Service / Practice domains (e.g. Infrastructure, Cloud & Security, End User Services, Applications, BPO, Data & Analytics, Consulting Establish and maintain positive client relationships with clients, executive and managerial level clients Managing programs, projects, and providing direction and guidance in adhering to client and internal delivery processes, frameworks, workflows and requirements Support New Business Opportunities Provides direction and guidance for administration and results for multiple departments within a function or work area Translates business plans into objectives and exercises latitude in managing operations. Accomplishes results through the efforts of subordinate manager and Matrixed resources Integrates deep professional understanding and subject matter expertise Develops complex solutions to business problems or customer engagements through in-depth analysis, coordination and negotiation with key decision makers Uses experience, innovation and judgement to make decisions

Requirements

5+ years leadership experience
8+ years in a Client Delivery role
Advanced influencing and communication skills
Advanced client service leadership capabilities
Advanced knowledge, understanding and application of project management principles and methodologies
Excellent analytical / problem solving skills
Excellent organizational and time management skills
Excellent budgeting, business financial and P&L skills
Ability to develop comprehensive and complex operational and strategic plans
Ability to manage Master Agreements, SOWs and Change Requests
Typically requires 12+ years relevant experience
Requires Multi practice scope management, ability to effectively communicate with C-level executives

Responsibilities

Ticket Management and meeting SLAs
Reporting Budgeting, Cost management and Invoicing
Weekly, Monthly and Quarterly reviews with the Customer
Staffing / Resource Management
Address Customer escalations
The role manages all Service / Practice domains (e.g. Infrastructure, Cloud & Security, End User Services, Applications, BPO, Data & Analytics, Consulting
Establish and maintain positive client relationships with clients, executive and managerial level clients
Managing programs, projects, and providing direction and guidance in adhering to client and internal delivery processes, frameworks, workflows and requirements
Support New Business Opportunities
Provides direction and guidance for administration and results for multiple departments within a function or work area
Translates business plans into objectives and exercises latitude in managing operations.
Accomplishes results through the efforts of subordinate manager and Matrixed resources
Integrates deep professional understanding and subject matter expertise
Develops complex solutions to business problems or customer engagements through in-depth analysis, coordination and negotiation with key decision makers
Uses experience, innovation and judgement to make decisions