Client Delivery Associate - Operations

Kraken • New York, NY

50d • $65,000 - $80,000 • Onsite

About The Position

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. About Us: Kraken Tech is an innovative global company that licenses the Kraken software platform and operating model to transform businesses. With an established presence in utilities worldwide, we’re expanding our footprint across North America. This role is central to our collaboration with clients and their customer operations teams. Your Mission: Members of the Kraken team are role models for our operating model, guided by simplicity, customer benefit, and efficiency in every decision. We’re passionate about how Kraken can improve the lives of team members in other organisations and confident that it’s the best solution—not only for businesses but also as a tool to address the climate crisis. If you share this belief, Kraken is the right place for you.

Requirements

• Fluent in English (written and spoken)
• North American Energy Industry experience
• This role is based out of our New York office, but you will be expected to travel frequently to varying locations across North America, including the west coast.
• Ability to understand what success looks like for a client
• A flair for influencing and natural ability to “sell” different ways of working
• Proven experience in building relationships and trust with clients
• Right to live and work in the United States

Responsibilities

• Champion the Kraken model!
• Communicate the best practices and key behavioral principles to clients
• Lead by example, identifying the best talent with a lens on reducing bias and championing diversity.
• Thrive in a 1:1 setting, working on development of client leaders and specialists.
• Provide bespoke advice and coaching to push clients to the next level.
• Be involved in high-level group programs focussing on Influential Management, Assertive Communication and Principled Decision-making among many others sections!

Benefits

• Great medical, dental, and vision insurance options including FSAs.
• Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
• 401(k) plan with employer match.
• Parental leave. Biological, adoptive and foster parents are all eligible.
• Pre-tax commuter benefits.
• Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.
• Equity Options: every Octopus employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.
• Modern office or co-working spaces depending on location.
• The salary range for this role in NYC ranges on average from $65,000-$80,000 (with some flexibility) depending on relevant experience, role alignment, and performance throughout the interview process. Not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees