Client Dedicated Consultant

Intercontinental Exchange Holdings, Inc.•Jacksonville, FL

14h

About The Position

The Client Dedicated Payment Services and Corporate Accounting Consultant role is an individual contributor position focused on delivering subject matter expertise in Cash and Corporate Accounting functions across ICE Mortgage Technology Solutions. This position offers an exceptional opportunity for high-performing early-career professionals to grow into a trusted advisory role, working directly with clients to drive impact through process optimization, business consulting, and strategic engagement delivery. Success in this role requires strong critical thinking, the ability to master complex processes quickly, and exceptional client relationship management skills.

Requirements

Exceptional critical thinking and analytical skills with the ability to break down complex problems and develop innovative solutions
Strong entrepreneurial mindset; demonstrates initiative, ownership, and drive to improve processes and outcomes
Demonstrated excellent communication skills—both written and verbal—to all levels (executives, managers, individual contributors, and clients)
Proven ability to build and maintain strong client relationships through active listening, negotiation, and collaborative problem-solving
Excellent customer service orientation that prioritizes client satisfaction and builds trust with internal and external stakeholders
Demonstrated ability to learn complex processes and concepts quickly; eager to develop deep product and domain expertise
Proficiency in business modeling and requirements definition disciplines
Strong project management skills with the ability to estimate work effort and ensure successful project completion
Excellent organizational skills with the ability to manage multiple priorities and projects simultaneously
Bachelor's degree in Accounting, Finance, Business, Computer Science, or related field preferred
Equivalent professional experience in lieu of degree will be considered for candidates demonstrating the required competencies

Nice To Haves

Familiarity with ICE Mortgage Technology products and services
Experience or knowledge of Payment Services integrations (e.g., Lockbox, Digital Banking, ACH)
Background in financial services, accounting operations, or business consulting
Demonstrated negotiation experience in professional or academic settings

Responsibilities

Collaborates within a team on Payment Services and Corporate Accounting business consulting projects to address specific client requirements and drive measurable outcomes
Expertly researches, documents, and clarifies client needs related to assigned functions, demonstrating strong analytical and problem-solving capabilities
Defines product scope, objectives, and requirements; develops specifications and data models for product development and testing
Provides recommendations grounded in best practices and emerging technologies, supporting continuous improvement initiatives
Devises and modifies processes and procedures to drive efficiency and address complex business challenges with innovative thinking
Conducts system, integration, readiness, and acceptance testing using client data to validate that client needs will be met
Engages directly with clients, including on-site visits, to build strong relationships and ensure alignment on project deliverables
Leads or co-leads consulting projects, sub-plans, or small engagements; mentors and guides less experienced team members
Plays a key role in training clients and technical support teams on enhancements, new processes, and best practices
Negotiates solutions and requirements with stakeholders at all levels, demonstrating strong interpersonal and persuasion skills
Performs other related duties as assigned