Sr. Client Consultant

The Hartford • Hartford, CT

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About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. Sr. Business Consultant – Association and Group Retiree Health Markets Position Summary: The Sr. Business Consultant supports the Association and Group Retiree Market segments by providing administrative and operational assistance to Account Managers Relationship Managers, and Marketing. This role ensures exceptional client service, accurate processing of requests, and timely delivery of solutions that strengthen client relationships and retention.

Requirements

• Associate’s degree or equivalent experience in business, marketing, or related field.
• 1–2 years in account management, customer service, or insurance/benefits industry helpful.
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite
• Detail-oriented with a focus on accuracy and client satisfaction.
• Highly proficient in AI technologies and skilled in leveraging them to enhance outcomes.

Responsibilities

• Client Support: Assist Account Managers in servicing clients, including responding to inquiries and resolving issues promptly.
• Prepare and distribute client communications, renewal materials, and policy documents.
• Assist marketing with efficiency reviews and filings as needed.
• Operational Tasks: Maintain accurate client records in internal systems and ensure compliance with company standards for record retention.
• Coordinate and participate in enrollment processes for Group Retiree Health Assist with new client implementation , billing, and reporting for Association and Group Retiree Health.
• Collaboration: Work closely with internal teams (Underwriting, Billing, Claims, etc) to ensure seamless service delivery.
• Support marketing initiatives and member engagement campaigns for association clients.
• Reporting & Analysis: Track and report on key metrics such as retention, growth, and service initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree