Client Data Specialist I

Press Ganey Associates•South Bend, IN

6h•$50,000 - $60,000

About The Position

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together. The Client Data Specialist 1 ( CDS 1 ) is client -facing position, functioning independently or as part of a specialized team. The CDS 1 is assigned to a portfolio of client accounts. The CDS 1 is responsible for helping navigate the set up and maintenance of a regular data feed from a client’s Human Resource data to support all projects within Press Ganey’s Employee Experience business including annual engagement surveys for employees and physicians, milestone surveys (onboarding and exit), and self-serve pulse surveys (and future products). This role works closely with the client to formulate solutions and provide recommendations in accordance with the client’s timeline and unique needs. The CDS1 partners with upstream requirements owners and downstream operations teams to ensure end-to-end data integration quality, this requires ability to handle large data sets and understand, define and document data configuration requirements.

Requirements

1 -3 years of health care, quality improvement or project management experience
Proven excellence in the support and service to complex customers and/or data sets is preferred
Use of demonstrated analytical skills to identify , research, and solve complex problems with a sense of urgency
Proficiency with Microsoft Office (Word, Excel, Outlook, etc.) with demonstrated higher level Excel skills preferred
Excellent written and verbal communication skills
Strong organizational skills and attention to detail
Ability to question, probe, and/or challenge clients in order to ensure the client’s ultimate needs are met
Ability to handle multiple projects simultaneously while meeting strict deadlines
Bachelor’s degree in a related field is

Responsibilities

Leads clients through ingress of data from client’s HRIS system to PG systems from initial conversations outlining process through testing and finalizing data file and update plan
Advises client on how to maximize the value of their partnership with Press Ganey for engagement surveys including employee, physician, and nursing-specific projects
Drafts and maintains data rules to ensure accurate data, identify missing data, and help client update data, as needed
Adheres to deadlines to ensure overall client deliverables are executed as scheduled
Collaborates with client and internal team to develop plans for sharing data in a timely fashion that ensure accuracy and availability of the data for projects
Provide support for service failures/recovery
Act as an effective member of a team and cross-team product group
Performs standard data integration configurations
Cascades requirements to downstream teams and checks configuration accuracy
Confirms requirements accuracy and completeness with upstream teams
Updates upstream teams of configuration request status
Escalates operational risks and SOP deviations to managers
Ensure accurate and timely data integration delivery while adhering to SOPs and quality standards
Track tasks, mitigate risks, and escalate blockers proactively
Document integration decisions and maintain up-to-date records