Client Dashboard Specialist
About The Position
The FareHarbor Onboarding Team is seeking a Client Dashboard Specialist in the Denver, CO office. The Onboarding Team dedicates their energy to both new and live clients, providing individualized attention in their transition to, and continued support with, FareHarbor. Methodical in nature and intentional with every action, Client Dashboard Specialists are experts in setting up, troubleshooting, and maintaining our client’s FareHarbor dashboards. If you’re a creative problem-solver, detail-oriented, and self-motivated, we need you to set our clients up for success with FareHarbor.
Requirements
- Professional Working English proficiency
- Strong written and verbal communication skills
- UX-focused thinking
- Excellent problem-solving skills with the ability to be flexible & creative in finding solutions
- Strong attention to detail
- Deadline driven
- Proven experience learning and mastering new software (examples: POS, CRM, ChatGPT)
Nice To Haves
- Experience working with multiple software programs simultaneously
- Experience with Google Suite - particularly GoogleSheets
- Experience with Apple OS & Macintosh computers
- Experience in customer-facing support
- Experience adapting to new product and process changes
Responsibilities
- Strategize & communicate with the Sales team to interpret the business needs of different companies, and customize their FareHarbor dashboard to best fit those needs
- Work closely with Client Onboard Specialists to implement changes based on client feedback given during the training process
- Collaborate with Customer Support & Account Management teams to make updates to existing client dashboards
- Efficiently multi-task several projects simultaneously by prioritizing tasks & projects of differing durations through changing circumstances
- Become an expert FareHarbor user & stay on top of all new product updates by attending continued education presentations, and reviewing feature roll out information
- Provide feedback on best practices & product features in a continuously growing & improving environment
- Assist the team and company-at-large with seasonal & ongoing projects
Benefits
- Medical, dental + vision coverage
- 26 vacation days, 10 sick days & 12 paid holidays per year
- Global leave benefit
- 22 weeks paid parental leave
- 2 weeks paid grandparent leave
- Extended care and bereavement leave
- Life insurance policy
- 401k + employer matching
- Social hours & events and team-building
- Educational Opportunities
- Wellness benefits (Headspace subscription & wellness webinars)
- Work-from-home assistance
- Hybrid friendly
- Paid volunteer hours
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
