Client Coordinator - REMOTE

Jobgether

4d • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Coordinator - REMOTE. In this remote role, you will play a crucial part in supporting a specialised fertility practice dedicated to women seeking egg donation. You will manage donor inquiries and maintain the CRM while optimising operational workflows. This position starts at approximately 5 hours per week, with opportunities for growth as the role develops. Your contributions will ensure effective and empathetic communication with prospective donors.

Requirements

• Experience as a Virtual Assistant, Client Coordinator, or in Operations Support.
• Strong organisational skills with an operational mindset and efficiency focus.
• Professional, empathetic, and reliable in communication.
• Ability to work independently and manage multiple inquiries without supervision.
• Proficiency in Zoho CRM essential; experience with HubSpot is beneficial.
• Afrikaans-speaking candidates are advantageous.
• Highly organised, efficient, and operationally minded.
• Able to prioritise tasks, track inquiries, and maintain smooth workflows.
• Proactive, detail-oriented, and professional.
• Empathetic and courteous when engaging with donors.
• Comfortable working independently in a small, focused team.

Nice To Haves

• Afrikaans-speaking candidates are advantageous.
• Proficiency in Zoho CRM essential; experience with HubSpot is beneficial.

Responsibilities

• Set up, maintain, and update the CRM system.
• Track and manage donor inquiries from initial contact through follow-up.
• Log key details, actions, and next steps in the CRM to ensure nothing is missed.
• Set up and maintain workflows to standardise donor engagement.
• Respond to new inquiries using provided scripts via email and WhatsApp.
• Follow up with prospective donors according to workflow and schedule.
• Ensure timely, professional, and empathetic communication.
• Assist with day-to-day operational tasks as needed.
• Organise and maintain documentation related to donor processes.
• Support scheduling and coordination within the team.

Benefits

• Part-time, flexible role at 5 hours/week to start, fully remote.
• Opportunity to grow hours and responsibilities as the role develops.
• Gain exposure to the operations of a specialised fertility practice.
• Be part of a professional and meaningful environment supporting women and donors.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed