Client Coordinator

TEKsystems•Rockford, IL

5d•$15 - $15•Remote

About The Position

We are seeking a detail-oriented and dependable Client Coordinator to join our team. This role is essential in supporting our operations by managing case data through CMS portals, verifying eligibility, and ensuring accurate documentation. The ideal candidate will be tech-savvy, organized, and committed to delivering high-quality customer service in a fast-paced healthcare environment.

Requirements

Technical Skills: Proficient in Microsoft Office Suite (Excel, Outlook), Salesforce CRM, W365 Edge, and CMS systems.
Healthcare Knowledge: Familiarity with medical terminology, insurance claims, EOBs, and electronic medical records.
Administrative Skills: Strong data entry capabilities, organizational skills, and attention to detail.
Customer Service: Excellent written and verbal communication skills with a client-focused approach.
Work Environment: Must have reliable internet and a private, distraction-free workspace.
Education: High school diploma or equivalent required.

Nice To Haves

Must have experience within Healthcare - Medical Records or Call Center

Responsibilities

Process cases through CMS portals and enter accurate data into internal databases.
Review documentation for eligibility and completeness.
Prepare, enter, track, and file data with precision and attention to detail.
Respond promptly and professionally to client inquiries via email regarding case status, documentation, and general information.
Utilize internal systems and databases to input and retrieve client and examination information.
Access and upload medical records from external client portals into internal systems.
Verify that all required components of medical records are complete and properly documented.
Assign medical records to reviewers for clinical insight to support insurance claim decisions under the No Surprises Act (IDR Team).