Client Consultant

XPRESSDOCS PARTNERS, LTD.•Fort Worth, TX

just now•Hybrid

About The Position

Join our growing team of experts dedicated to helping clients simplify and strengthen their marketing efforts. Xpressdocs is seeking an experienced Client Consultant to join our Client Services team. In this role, you will be responsible for: Effectively handling telephone, email, and chat requests by processing the information received accurately and efficiently. Delivering a high level of customer service to every customer. This job description outlines the primary responsibilities of the position. Employees may be required to perform other duties required as assigned by management to meet the needs of the organization.

Requirements

Have 1–5 years of contact center experience
Are knowledgeable about customer service practices and principles
Can handle stressful situations appropriately
Demonstrate strong critical thinking, analytical, and problem‑solving skills, and work well in a team environment
Have exceptional written and verbal communication skills
Are proficient in Microsoft applications
Can sit at a desk for up to 80% of the workday
Are able to handle calls and chats

Responsibilities

Handle all calls and chats in a consistently polite, professional, and efficient manner.
Provide first call resolution.
To have a good understanding of the significance of customer service and always adhere to a high standard.
Attain the service levels set by leadership.
Recognize the importance of flexibility regarding clocking in/out, breaks, lunches, ensuring service levels are not affected at any time during the shift.
Maintain composure when dealing with difficult customers.
Identify and resolve problems in a timely manner.
Document all call information according to standard operating procedures.
Follow-up customer calls where necessary.
Other duties as assigned.

Benefits

Collaborate with an upbeat team of techies, creatives, and specialists…who actually like what they do.
Enjoy our modern, secure and centrally located office in Fort Worth
Flexible work from home options
Onsite coffee bar and wellness rooms
Medical, dental, vision, disability, and life insurance
401K with company matching
Paid holidays, vacation, and personal time
Tuition Reimbursement
Employee awards program
A dedicated social platform for peer, work anniversary and birthday recognition