Client Consultant

Doeren Mayhew CPAs and Advisors•Troy, MI

About The Position

Doeren Mayhew is a $235 million tax, assurance and advisory firm headquartered in Troy, Michigan with 18 offices across the country and abroad. Founded in 1932, Doeren Mayhew is recognized as the 46th largest CPA firm in the U.S. and is positioned for successful future growth. If you want to join a rising firm that is consistently named among the 50 best-managed firms in the nation, this is the firm for you. DM Payroll Solutions has been streamlining payroll and workforce management for businesses for over 60 years. Were looking for a proactive Client Consultant to join the Troy to train, support, and maintain relationships with both new and existing payroll clients.

Requirements

Bachelors degree required
Strong communication and interpersonal skills.
Ability to manage multiple competing priorities.
Customer-focused mindset with critical thinking and problem-solving abilities.
Detail-oriented with strong organizational skills.
Ability to work independently and collaboratively within a team.

Nice To Haves

Customer service experience preferred
Proficiency in payroll systems and Microsoft Office Suite preferred.

Responsibilities

Provide expert customer consulting services, including issue resolution and process improvement.
Manage new client set-up and conversion activities.
Cross-sell company services to existing clients to enhance value and engagement.
Conduct on-site client consulting and/or training sessions.
Support tax filing department operations and ensure compliance with deadlines.
Perform accurate payroll data entry and maintain confidentiality of sensitive information.
Handle prospect system calls and data entry for potential clients.
Create and administer program issue reports for internal tracking and resolution.
Serve as emergency switchboard backup when needed.
Train designated Doeren Mayhew Payroll System employees on processes and systems.
Perform other duties as assigned to support departmental and organizational goals.