Client Consultant

XPRESSDOCS PARTNERS, LTD.•Fort Worth, TX

3d•Hybrid

About The Position

Join our growing team of experts dedicated to helping clients simplify and strengthen their marketing efforts. Xpressdocs is seeking an experienced Client Consultant to join our Client Services team. In this role, you will be responsible for efficiently handling customer inquiries via phone, email, and chat, ensuring accurate and timely processing of information. You will consistently deliver a high level of customer service, acting as a reliable point of contact and support for our clients.

Requirements

1-5 years of Contact Center experience.
Knowledge of customer service practices and principles.
Ability to handle stressful situations appropriately.
The ability to think critically, analytically, problem solving, and work in a team environment.
Exceptional written and verbal communication skills.
Proficiency in Microsoft.
Sit at a desk up to 80% of the time; stand and walk up to 20%.
Navigate all company areas, including production zones.
Work in confined spaces such as cubicles.
Operate phones and computers efficiently.

Responsibilities

Handle all calls in a consistently polite, professional, and efficient manner.
Provide first call resolution.
Have a good understanding of the significance of customer service and always adhere to a high standard.
Attain the service levels set by leadership.
Recognize the importance of flexibility regarding clocking in/out, breaks, lunches, ensuring service levels are not affected at any time during the shift.
Maintain composure when dealing with difficult customers.
Identify and resolve problems in a timely manner.
Document all call information according to standard operating procedures.
Follow-up customer calls where necessary.
Other duties as assigned.

Benefits

Collaborate with an upbeat team of techies, creatives, and specialists…who actually like what they do
Enjoy our modern, secure, and centrally located office in Fort Worth
Flexible work from home options
Onsite coffee bar and wellness rooms
Medical, dental, vision, disability, and life insurance
401K with company matching
Paid holidays, vacation, and personal time
Tuition Reimbursement
Employee awards program
A dedicated social platform for peer, work anniversary and birthday recognition