Client Connectivity Solutions Consultant

U.S. Bank National Association • Minneapolis, MN

7d

About The Position

Responsible for coordinating and driving activities to ensure an optimal experience from defining the customer’s end-to-end journey to managing technical inquiries during their integration with U.S. Bank APIs. Collaborates across business and technical teams to contribute to the success of our API operations services. Defines the workflows undertaken during execution, creates the training materials, and drives system enhancements to improve operating efficiency. Assists in setting up customer access to our API products, notifying of events that may affect their API services, and providing technical assistance in our customer-facing environments. Tracks and monitors the customer requests through completion, while providing excellent service and support.

Requirements

• Bachelor's degree, or equivalent work experience
• Four or more years of related experience
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Effective verbal and written communication skills

Nice To Haves

• Proficient understanding of ITSM and AGILE methodologies
• Customer-facing support or experience working with APIs from either a technical standpoint, such as support, testing, or development with experience using REACT.js, Python, Node.js, or C#
• Experience working with logs and analyzing http status codes via logging tools such as Kibana or Splunk
• Experience defining product backlog (epics and stories) for system enhancements and defects
• Experience with process improvement implementation and/or training (such as Lean Six Sigma)
• Experience in technical writing and/or communications experience which involved the definition of workflows, procedures, and training materials for technical and non-technical audiences
• Experience documenting and utilizing ticketing systems such as JIRA, Zendesk, or Service-Now and hosting workshops and training sessions for both technical and non-technical audiences
• High attention to detail, information design and visual presentation, and strong organizational skills
• Strong influencing and partnership/collaboration skills to drive cross-functional teams
• Ability to manage multiple highly visible and complex tasks/projects and deadlines simultaneously with limited supervision
• Ability to quickly learn new skills and processes while also being adaptable to changing requirements

Responsibilities

• Coordinating and driving activities to ensure an optimal experience from defining the customer’s end-to-end journey to managing technical inquiries during their integration with U.S. Bank APIs.
• Collaborates across business and technical teams to contribute to the success of our API operations services.
• Defines the workflows undertaken during execution
• Creates the training materials
• Drives system enhancements to improve operating efficiency.
• Assists in setting up customer access to our API products, notifying of events that may affect their API services, and providing technical assistance in our customer-facing environments.
• Tracks and monitors the customer requests through completion, while providing excellent service and support.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees