Client Connectivity Solutions Consultant (Onboarding)

US Bank • Atlanta, GA

35d

About The Position

The Client Connectivity Solutions Consultant (Onboarding) is responsible for optimizing our client's experience as they are connecting their applications to U.S. Bank. Clients may choose to interact with their data via Application Programming Interface (API) or file-based transmission and our Client Connectivity center of excellence is here to facilitate along the way. Our Client Connectivity Solutions Consultants (Onboarding) will assist clients in selecting their preferred connectivity method to achieve the desired results and serve as a guide along the way to ensure market readiness. From managing technical inquiries to orchestrating in-depth testing, we're looking for someone with a background in collaboration across business and technical teams to contribute to the success of our clients' onboarding.

Requirements

• Bachelor's degree, or equivalent work experience
• Typically, two or more years of related experience

Nice To Haves

• Proficient understanding of ITSM and AGILE methodologies
• Proficient understanding of API experience
• Customer-facing support or experience working with APIs from either a technical standpoint, such as support, testing, or development with experience using REACT.js, Python, Node.js, or C#
• Experience working with logs and analyzing http status codes via logging tools such as Kibana or Splunk
• Experience documenting and utilizing ticketing systems such as JIRA, Zendesk, or Service-Now
• High attention to detail, information design and visual presentation, and strong organizational skills
• Strong influencing and partnership/collaboration skills to drive cross-functional teams
• Ability to manage multiple highly visible and complex tasks/projects and deadlines simultaneously with limited supervision
• Ability to quickly learn new skills and processes while also being adaptable to changing requirements
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Effective verbal and written communication skills

Responsibilities

• Responsible for coordinating and driving activities to ensure an optimal experience from defining the customer's end-to-end journey to managing technical inquiries during their integration with U.S. Bank APIs.
• Collaborate across business and technical teams to contribute to the success of our API operations services.
• Define the workflows undertaken during execution, creates the training materials, and drives system enhancements to improve operating efficiency.
• Assist in setting up customer access to our API products, notifying of events that may affect their API services, and providing technical assistance in our customer-facing environments.
• Track and monitors the customer requests through completion, while providing excellent service and support.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Number of Employees: 5,001-10,000 employees