Client & Community Relations Director

PNC Bank • Columbus, OH

2d • $80,000 - $155,500 • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Client & Community Relations Director within PNC's Regional President organization, you will be based in Columbus OH. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Enhances PNC's involvement in community relations by understanding the market's growth strategy and bringing it to life by developing, facilitating and implementing key initiatives, events and projects. Oversees the market's sponsorships, investments and events, administers philanthropy and grant making and directs internal and external communications. Requires strong communication and close partnership with the regional president, line of business leaders, employees, corporate sponsors and community leaders. Fosters relationships with various communities, non-profit organizations and diverse populations to advance PNC's position in the market. Directs all aspects of client and community relations activities, which may include event production, sponsorship activation, grant-making, employee engagement and contract negotiations. Takes an active role in representing PNC in the community through board memberships, speaking engagements and managing community partner relationships; serves as a spokesperson for the regional president. Engages with cross-functional PNC teams and provides recommendations for market investments. Evaluates effectiveness of market initiatives based on local trends. Manages and develops local client and community relations teams when applicable, to ensure their growth and development. Responsible for creating and overseeing the local market budget. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values - Role models our values with transparency and courage. Enable Change - Takes action to drive change and innovation that will transform our business. Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree.
• Industry experience is typically 8+ years.
• At least 5 years of prior management experience is typically required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Bachelors

Nice To Haves

• Business Strategies
• Community Development
• Competitive Advantages
• Employee Engagement
• Event Planning
• Innovation
• Personal Initiative
• Results-Oriented
• Higher level education such as a Masters degree, PhD, or certifications is desirable.

Responsibilities

• Enhances PNC's involvement in community relations by understanding the market's growth strategy and bringing it to life by developing, facilitating and implementing key initiatives, events and projects.
• Oversees the market's sponsorships, investments and events, administers philanthropy and grant making and directs internal and external communications.
• Requires strong communication and close partnership with the regional president, line of business leaders, employees, corporate sponsors and community leaders.
• Fosters relationships with various communities, non-profit organizations and diverse populations to advance PNC's position in the market.
• Directs all aspects of client and community relations activities, which may include event production, sponsorship activation, grant-making, employee engagement and contract negotiations.
• Takes an active role in representing PNC in the community through board memberships, speaking engagements and managing community partner relationships; serves as a spokesperson for the regional president.
• Engages with cross-functional PNC teams and provides recommendations for market investments.
• Evaluates effectiveness of market initiatives based on local trends.
• Manages and develops local client and community relations teams when applicable, to ensure their growth and development.
• Responsible for creating and overseeing the local market budget.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

What This Job Offers

• Job Type: Full-time
• Career Level: Manager