Client & Caregiver Success Manager

Family First•Renton, WA

37d•$24 - $27

About The Position

As a Client/Caregiver Success Manager, you will be at the heart of our care delivery team. You will oversee the scheduling, support, and professional development of our in-home Caregivers. Your role will involve ensuring continuity of care and client satisfaction through diligent oversight of client and caregiver needs, coordination with referral partners, and active communication with families.

Requirements

2+ years of experience in home care, client/caregiver management, and/or related role with transferable skills required.
Valid Driver's License and vehicle insurance

Nice To Haves

Current CNA or HCA certification preferred
Proficiency in using healthcare management software preferred.

Responsibilities

Efficiently schedule caregiver/client based on caregiver skill set and client needs.
Utilize effective staffing skills to strategically staff Caregivers, avoiding overtime whenever possible.
Monitor the Home Care department's monthly staffing statistics and develop solutions to increase client hours and satisfaction.
Manage billing and payroll for client and Caregiver caseloads.
Provide supervision of Caregivers, including hiring, mentoring, and coaching/counseling.
Conduct supervisory visits for Caregivers on a routine and ongoing basis.
Provide training for Caregivers under the direction of the Director of Home Care.
Function as the point of contact for all Caregivers and participate in the on-call rotation to manage off-hours staffing needs. Must be able available for emergency client coverage and be able to follow care plan tasks
Ensure compliance with WAC & RCW for clients, self, and Caregivers.
Conduct client assessments and evaluations to determine care needs.
Coordinate care plans and services with clients, referral partners, and family members.
Maintain detailed records of client progress and care plans.
Travel within local region