Client Care Worker

Volunteers of American Greater New York•New Rochelle, NY

25d•Onsite

About The Position

Within program and agency procedures, functioning as a key member of the operations team, the Client Care Worker meets the needs of the program clients and promotes client participation in services leading to successful graduation to independent living. Client Care Workers perform a wide variety of tasks including engaging clients in services, protecting client rights, promoting client and co-worker safety, transporting clients to appointments, and ensuring client adherence to rules and program activities. Crossroads Residence is a community residence in operation since 1991 and houses single males who are recovering from alcoholism and substance abuse. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/new-york-behavioral-health

Requirements

High school diploma or GED.
One year of relevant experience.

Responsibilities

Oversee client participation in daily program activities, monitor observance of client’s rights and client adherence to program rules and routines.
Accept new clients in electronic records database.
Issue meal cards, mail, medication, lockers, and toiletries.
Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior.
Provide optimal customer service.
Provide emergency response including crisis management, first aid, CPR, and fire response as needed.
Report any instances of violations of client rights, incidents involving clients’ non-compliance of rules and regulations and any criminal activity promptly to the Operations Manager.
Complete Incident Reports as outlined by the Program Manual and Funder guidelines.
Perform other related duties as requested.