Client Care Worker/Residential Aide

Volunteers of American Greater New York•New York, NY

30d

About The Position

The Client Care Worker/Residential Aide meets the needs of the program clients and promotes client participation in services leading to successful graduation to independent living. Client Care Workers perform a wide variety of tasks including overseeing program operations, protecting client rights, promoting client and co-worker safety, transporting clients as needed and ensuring client adherence to rules and program activities. Empower Residence is a 24/7 transitional housing program for women, operating under HRA/DSS guidelines. As an enhanced shelter, we support residents facing challenges such as mental health needs, substance use, unemployment, and poverty. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/services/housing

Requirements

High school diploma or GED preferred with one-year of relevant experience.
Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation.
Must be able to perform diverse tasks with ease and maintain confidentiality.
Certifications that are required within 90 days of hire (3 months) VOA will cover the cost: Coordinator of Fire Safety & Alarms (F80) Food Service Handler Certificate Fire Guard (F02)
Certifications that are required within 180 days of hire (6 months) VOA will cover the cost: CPR/First Aid Certificate

Responsibilities

Supervise client participation in daily program activities, monitor observance of client’s rights and client adherence to program rules and routines.
Escort clients to appointments, manage bed assignments, collect census data, distribute client linens and supplies.
Maintain knowledge of service models.
Communicate with case management staff and perform assigned tasks related to model service delivery.
Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior.
Provide emergency response including crisis management, first aid, CPR and fire response as needed.
Report any instances of violations of client rights, incidents involving clients’ non-compliance of rules and regulations and any criminal activity promptly to the supervisor.
Complete Incident Reports as outlined by the Program Manual and Funder guidelines.
Escort clients to appointments as assigned.