Client Care Supervisor (Lighthouse)

Childrens Rescue Fund•New York, NY

34d

About The Position

Supervise the delivery of services provided by Client Care Coordinators (Social Workers) to enhance existing services to homeless families. This includes the completion of a thorough assessment, and the development and completion of a bio-psychosocial for each family upon intake, crisis intervention, counseling, client advocacy, and referrals to government and/or community-based resources. If needed, this individual will ensure that recommendations of achievable goals be implemented on each family’s service plan, leading to permanent housing, and strengthening the overall permanency outcome for clients in shelter.

Requirements

Must be a Licensed Clinical Social Worker (LCSW) in the state of New York upon hire or within three (3) months of hire
Minimum of 3-5 years of experience in social services, counseling, crisis intervention, family services, preventive services, housing services, or homeless services
At least two years of supervisory experience in social services, counseling, crisis intervention, family services, preventive services, housing services, or homeless services
Knowledge in three or more of the following areas:
Experience in supervision of social workers
Experience in client assessment, service plan development, and case management
Child and adolescent development
Parent-child relationships, family dynamics, and diagnostic classifications
Mental health and Emotional/Behavior health
Child Welfare policies and procedures
Government Entitlements: TANF, Social Security, Medicare etc.
Knowledge and experience working with diverse cultures and ethnicities
Expertise in strengths-based, solution-focused, and family-centered practice
Experience facilitating groups for adults
Excellent oral and written communication skills coupled with strong interpersonal skills
Proficient in MS Office, Outlook, Excel, PowerPoint, and Adobe

Nice To Haves

Proficiency in Spanish a plus

Responsibilities

Manage and supervise a team of Client Care Coordinators to develop a team of skilled professional staff, including recruitment, training, supervision, evaluation, and staff scheduling to achieve the objectives of both CRF and Agency Funders
Guide client care coordinators in the development, implementation, and achievement of program goals
Handle administrative, operational, and programmatic issues that might affect client care coordinator staff
Assign cases to client care coordinators for newly admitted clients to be assessed immediately upon admission and managed throughout shelter stay
Ensure the timely completion of comprehensive bio psychosocial assessments for each client to understand strengths and service needs
Work effectively as a part of a multi-disciplinary team to enhance client engagement and the delivery of quality service
Enhance the delivery and coordination of mental health and related services to clients in shelter
Ensure that Client Care Coordinator reports are clearly written and capture assessment findings and recommendations
Confer and consult with professional and technical personnel in implementing a multidisciplinary approach to client care and well-being
Ensure that Client Care Coordinators are providing short-term counseling, outreach services, crisis intervention, risk assessment, safety planning, and psycho-education for clients
Collaborate with ACS and/or prevention services agencies, and participate in conferences to advocate on behalf of clients as needed
Ensure that Client Care Coordinators are providing clients with appropriate referrals and linkages between mental health providers, government agencies, and other related community-based services as needed
Serve as agency/program liaison between DHS, government agencies, community-based organizations and/or groups
Develop and Implement group work to be facilitated by Client Care Coordinators to address family issues, enhance life skills etc.
Ensure that Client Care Coordinators are completing all documentation in a timely manner
Ensure that Client Care Coordinators assess each client/family for supportive housing, complete supportive housing applications when applicable, and accompany residents to supportive housing interviews when needed
Ensure that Client Care Coordinators complete and discuss exit summaries with each client, and provide clients/families with referrals and supportive services identified in their new community
Participate in family meetings with case work and housing teams to discuss planning efforts and progress
Networking and establishing successful linkages with government and community-based organizations to create resources for both families and staff
Work in collaboration with the Director of Social Services and the Housing Coordinator to ensure that all services lead to permanent housing placement
Complete special projects and assignments as needed or identified by leadership
Must work one late a week from 11 am -7 pm to accommodate both staff and families
Provide on-call crisis intervention support to Client Care Coordinators
Perform other duties as assigned
Manages, reviews, and monitors Client Care Coordinators’ maintenance of client records (paper and electronic) by conducting case audits, ensuring both internal and external quality assurance standards are being met in accordance with CRF and DHS standards
Provides training to new staff and existing Client Care Coordinator staff
Provide individual and group supervision to Care Coordinators to provide coaching, guidance, and support on service delivery and work performance
Ensure that high-risk cases are monitored closely and serviced effectively
Provide Client Care Coordination team with support and guidance on high-risk and challenging cases
Collects and analyzes data provided on client services to evaluate team success in service delivery
Provides Client Care Coordination services in the absence or vacancy of Client Care Coordinator staff
Facilitate effective communication with other staff within an interdisciplinary context, participate in and contribute to staff meetings and the development of policies and procedures
Participate in trainings and staff-development activities to acquire and maintain both the interpersonal and operational skills necessary for successful job performance
Provide professional development to Client Care Coordinators to enhance skill-sets as it relates to appropriately assessing the needs of clients in shelter
Work in collaboration with site leadership to provide training and consultation to shelter-based case management team, and to increase the ability of shelter staff to address mental health issues
Ensure that staff attend CORE trainings within (6) months of employment, such as the mandated Reporter Training, CARES Getting Started, CARES Incident Reporting, CARES Intimate Partner Violence 101, Bio-Psychosocial & Engagement 101, Bio-Psychosocial & Engagement 102, Risk & Safety Assessment, Motivational Interviewing, and CPR/First Aid