Client Care Specialist (Call Center)

Adolescent Wellness Academy • Davie, FL

3d • Onsite

About The Position

We are seeking a responsive, detail-oriented Client Care Specialist to serve as the first point of contact for individuals and families calling for support.
This is a high-volume call center role focused on delivering a calm, organized, and compassionate customer experience. You will guide callers through next steps, answer questions clearly, and ensure all information is documented accurately and efficiently.
If you are confident on the phone, organized under pressure, and committed to providing high-quality service, this role may be a strong fit.

Requirements

• Call center, healthcare coordination, or high-volume customer service experience
• Strong verbal communication skills
• Ability to remain organized in a fast-paced environment
• Comfort working within structured processes and performance standards

Nice To Haves

• Healthcare or insurance knowledge
• Spanish fluency

Responsibilities

• Manage 60–80 inbound calls per day
• Provide clear, accurate information about services and next steps
• Guide callers through structured intake conversations
• Ensure a supportive and professional customer experience
• Accurately document call details in CRM/EMR systems
• Maintain timely follow-up and communication

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed