Client Care Specialist

Brighter Stronger Foundation LLC•Essex, MD

4h•Onsite

About The Position

We are seeking an organized, detail driven Client Care Specialist with healthcare and administrative experience to join our client services team. We are looking for someone who understands authorizations, insurance processes, scheduling coordination, compliance and can manage it all with professionalism and empathy. If you are a quick learner who takes initiative, solves problems proactively, and ensures nothing falls through the cracks, we want to hear from you. Brighter, Stronger Foundation (BSF) was founded in 2010 to meet the unmet behavioral health needs of individuals and families across Baltimore and surrounding counties. Built on a client-first philosophy, BSF delivers high-quality, home and community-based services that promote recovery, rehabilitation, and meaningful community integration. Licensed by the State of Maryland, CARF-accredited, and recognized as Baltimore’s Best Businesses by Proactive Resources, our team of 200+ dedicated professionals has earned a reputation as a trusted, results-driven agency committed to improving lives and helping families achieve measurable outcomes.

Requirements

Minimum of 3 years of healthcare or behavioral health administrative experience
Associate degree or relevant certification preferred
Experience working in front desk or client-facing healthcare settings
Demonstrated knowledge of insurance authorization processes and scheduling systems
Experience using EMR systems and digital documentation platforms
Proficiency with Google Workspace and Microsoft Office applications
Exceptional organizational and multitasking abilities
Strong written and verbal communication skills
Reliable attendance and strong accountability

Nice To Haves

Familiarity with Paylocity or similar HRIS systems preferred

Responsibilities

Serve as the first point of contact for clients, families, and providers in person and via telephone.
Coordinate daily front desk operations to ensure efficient client flow and provider schedule optimization.
Schedule initial assessments, follow-up appointments, and group services in alignment with with active authorizations.
Partner with external authorization team to obtain, track, and renew service and insurance authorizations to prevent gaps in care
Communicate directly with insurance representatives to resolve authorization and eligibility issues.
Maintain accurate and compliant client records within EMR systems.
Verify insurance coverage and assist clients with required documentation and intake forms.
Manage appointment confirmations, cancellations, and rescheduling to reduce gaps in provider schedules.
Support billing and administrative teams with documentation needed for claims processing and audits.
Maintain confidentiality and compliance with HIPAA and organizational standards.
Collaborate with clinical, billing, and leadership teams to ensure coordinated service delivery.
Maintain a professional, organized, and welcoming reception area.
Assist with administrative projects, reporting tasks, and internal process improvements as assigned.