Client Care Specialist

Ethos Veterinary Health•Chicago, IL

7d•$19

About The Position

This role represents an exciting opportunity for a compassionate and enthusiastic Customer Service Representative who is dedicated to providing outstanding client care. The current shift openings we have are 4, nine hour shifts per week with weekend rotation availability needed. We are currently looking for someone with day and/or swing shift availability.

Requirements

Excellent interpersonal skills and able to develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
Have a fundamental knowledge of windows based computer programs
Proven effective communication and the ability to multitask and prioritize
Ability to recognize and seek guidance in all client-related cases where protocol does not apply
Willing and able to provide exceptional customer service
Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.

Responsibilities

Welcome our clients in a friendly, helpful, and compassionate manner
Prepare and review documents and medical records accurately and completely
Educate and advise clients regarding Premier services and practices
Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
Process admissions and discharges accurately; schedule follow up appointments as necessary
Process invoices and payments accurately
Update and maintain client/pet records and files in accordance with hospital legal requirements
Assist with other administrative duties such as scanning, faxing, emailing, for example